At Biocon Biologics, we are creating a model for the future of healthcare for all. We are a leading company in the biosimilars revolution where patients come first. Our ambition is to impact a billion lives, and we do this by fostering a culture of affordable innovation, patient centricity and disruptive thinking. We are a multicultural global company where employees have a purpose and passion to work closely with partners and patients. We have proven end to end expertise in the field of biosimilars, from its development, manufacturing, clinical development, regulatory approvals to commercialization. We have a long-term commitment to bring high quality affordable biosimilars to patients all over the globe.

https://www.bioconbiologics.com

Who are we looking for:

Responsible and driven individual who is keen to give excellent customer service to the company's clients [hospitals and pharmacies] by continuously analyzing and verifying the accuracy of information regarding the processes from the receipt of customer orders to their delivery. Implement corrective actions in order to ensure an excellent level of service and a high level of customer satisfaction to be maintained. Prepares customer service summary reports. Coordinates the handling of difficult and/or emergency situations.

Location Area:

This position is offered as remote in Croatia or Czech Republic

Area of Responsibilities:

• Control discounts and credit policy for all customers in ERP based on Commercial Policy.
• Manage returns for all customers, based on a relevant list approved by the Supply Chain, Sales, Finance and General Manager.
• Placement of new products in the Pharmacies, based on a list approved by the Supply Chain, Sales, Finance and General Manager.
• Daily communication with 3PL, consignees, distribution partners to resolve any issue.
• Daily communication with customers for possible out-of-stocks and exact delivery date.
• Updating and updating customer records (pharmacies and hospitals).
• Responsible for the whole range of Pharmacies (Orders-Communication-Returns-Deliveries).
• Responsible for the whole range of Hospitals (Letters-Communication-Returns-Hospital Sales Support).
• Purchase Orders Lines Report
• Order Cycle Report
• Customer Satisfaction Questionnaire
• Provide sales data to Pharmacovigilance
• Back Order (Pending) Management
• Provide placement, sales reports
• Participate in procedural issues of Supply Chain Dpt.

Skills & Competencies:

• Strong customer and Service orientation
• Ability to work in a team & excellent communication skill
• Independent, structured and solution-oriented way of working
• Knowledge in the use of SAP SD & MS-Office
• Knowledge of SCM processes
• Strong Communication Skills in English

Qualifications:

• Bachelor's degree
• Experience in customer service department for at least 3+ years
• Previous experience on similar position in pharma environment is a plus

Biocon Biologics is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination based on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.