Reports to: Senior Executive Assistant

About World Bank:

The World Bank is a vital source of financial and technical assistance to developing countries around the world. The World Bank provides low-interest loans, zero to low-interest credits, and grants to developing countries. These support a wide array of investments in such areas as education, health, public administration, infrastructure, financial and private sector development, agriculture, and environmental and natural resource management. Some of our projects are co-financed with governments, other multilateral institutions, commercial banks, export credit agencies, and private sector investors.

Job Summary:  The Receptionist will be required to provide professional reception and administrative support services to the country office. He/She will also be required to work on multiple concurrent tasks with constant interruption without losing concentration or attention to detail. (iii) deal with emergency situations in a calm, efficient and prompt manner; showing an excellent sense of initiative and discretion.

Key Duties and Responsibilities:  

• Provide professional reception and administrative support services to the organization;
• Work on multiple concurrent tasks with constant interruption without losing concentration or attention to detail;
• Must be able to deal with emergency situations in a calm, efficient and prompt manner; showing an excellent sense of initiative and discretion;
• Use a multi-line telephone, answering a high volume of telephone calls with courtesy, speed and accurately routing the calls;
• In charge of receiving, communicating and screening visitors then directing them to their proper destination in a courteous and professional manner;
• Providing general information regarding the Bank and responding to routine inquiries or complaints from clients and members of the public in line with Bank’s policies and management direction;
• Relaying messages accurately orally, manually and by electronic mail;
• Performing other office support functions, examples of which include receiving, sorting and ensuring distribution of incoming mail;
• Coordinating monthly subscriptions of newspapers and journals to ensure validity;
• Maintain Internal and external directories, circulating and updating of the visiting missions schedule weekly, recording and dispatch of pouch weekly.

Qualifications, Skills and Experience: 

• The applicant for the World Bank Group Receptionist job placement should hold a Certificate/Diploma in Secretarial studies, Administration or an equivalent;
• At least two years’ experience in a busy diverse office environment.
• Excellent command of written and spoken English;
• Excellent interpersonal and communication skills, and ability to interact tactfully with people of all levels;
• Demonstrable team spirit and strong desire to actively contribute to the Bank’s objectives;
• Willingness and ability to assist in any ad-hoc tasks that may come up;
• Excellent word and data processing skills (Word, Excel, Outlook, etc.);

Competencies:

• Deliver Results for Clients.  Responds to client requests in a timely manner.  Demonstrates positive attitude and responsiveness to client requests and understands the role and the larger organization.  Ability to execute tasks and complete requests in a consistent and timely manner. Collaborate Within Teams and Across Boundaries.  Works cooperatively and displays an open, helpful attitude toward others and approaches conflict as common problems to be solved.  Values the importance of others’ views and is aware of impact of work on larger World Bank Group.
• Shows positive attitude; Shows interest in and helps to solve routine problems.  Considers own behavior in context of World Bank Group’s values and mission and adapts to changing circumstances.
• Seeks opportunities to grow and further develop own capabilities.  Shows interest in knowledge, learning, and enhancing own skills.  Interacts positively with others for the exchange of information and ideas; receives and incorporates feedback from others.
• Makes decisions appropriate to scope of job.  Seeks assistance and guidance from others where appropriate and uses own judgment to make timely and sound decisions.

NB: Poverty has no borders, neither does excellence. We succeed because of our differences and we continuously search for qualified individuals with diverse backgrounds from around the globe.