POSITION: Receptionist

REPORTS TO: Account Relationship Manager

JOB SUMMARY:

The primary role of a Receptionist is to be responsible for greeting visitors and delivering exceptional customer service assistance. By answering calls and fielding them accordingly, addressing visitor queries and needs, and providing an overall welcoming environment.

KEY JOB FUNCTIONS:

• To conduct outbound calls back to ascertain customer satisfaction.
• Build internal and external business relationships to support effective information sharing in the business.
• To ensure database maintenance and cleansing by entering correct and complete customer information
• Attend promptly to customers' inquiries and clarify the information as well as forward requests to other departments.
• Receive all customer inquiries to the business and support effective handling through escalation to the supervisor where necessary and ensure timely feedback to the customer6.
• Carry any other duties as and when assigned to you.
• Assisting clients in finding their way around the office.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

EXPERIENCE, SKILLS AND QUALIFICATIONS:

• Bachelor’s degree in Business Administration or any other Business related discipline
• Experience as a customer service representative at a call center or other environment with many customers.
• Credit in Math and English at O level is a MUST.
• Customer & Personal Service skills
• Product & Service Knowledge
• Good Computer Skills
• Good communication skills
• Interpersonal Skills
• Problem Resolution Skills
• Personal, Social & Approachable Positive Attitude & Active learning Social perceptiveness
• Innovation & Change Management