Job Title:       Quality Manager

Department: Manufacturing

Reports to:    Executive Director

Job Summary:

To ensure that products manufactured and supplied by the company are fit for purpose, are consistent in quality, and supply, and meet both internal and external requirements and it including legal compliance and customer expectations. Drive systems (QMS, OH&SMS) and ensure the implementation and continual improvement for all processes.

Duties and Responsibilities:

• Oversee Quality Assurance and Control practices for the organization.
• Oversee inspection of all incoming raw and packaging materials and ensure compliance with NHOP internal quality standards.
• Ensure full compliance of all products with all government safety regulations.
• Interact effectively with UNBS and other regulatory bodies, system safety auditors, and customers to maintain positive and responsive relationships and assure rapid corrective actions through dynamic leadership and timely documentation.
• Develop, and manage systems audits and monitor corrective actions to non-conformities for completion and effectiveness, providing gap closure assistance to factory activities.
• Validate and assure compliance with established environmental safety and quality objectives through daily monitoring programs, and team supervision, and ensure that there is control of unintended use of non-conforming products or materials produced in-house, or in the company stock.
• Responsible and accountable for the disposition of non–conforming products based on quality checks/ and inspection results.
• Establish new and improved quality & safety programs, policies, and procedures to ensure that established standards of quality are consistently measured, documented, and maintained.
• Provide product safety risk assessment information, new information and risk management strategies.
• Proactively identify potential and emerging product safety issues and develop strategies to effectively investigate and address arising concerns.
• Conduct quality training programs to all employees with emphasis on product quality, customer feedback and continuous improvement through identification and analysis of customer requirements.
• Conduct root causes and corrective actions from product quality defects/ consumer/ customer complaints and implement corrective actions with the plant operations team.
• Responsible for implementation and enforcement of environmental legal requirements in the plant.
• Participate in operations review meetings with other sectional team leaders and oversee implementation of actions related to quality and environment.
• Maintain a comprehensive database of all products manufactured as well as raw materials, packaging materials, and operations in the manufacturing process including in-process quality specifications and standards.
• Provide a source for data related to the quality of raw and packaging materials, products, and customer feedback and give an analysis that guides decision-making.
• Deliver on the implementation of Industrial Best practices.
• Other duties as may be assigned by your supervisor.

Performance Measures and Targets:

• Improvement in overall quality of products – Reduction in products returned based on quality aspects.
• RCAs are conducted for purpose of sustaining continuous improvement.
• Compliance to regulatory and statutory requirements; UNBS, NEMA.
• Training on product quality and systems.
• Product development based on defined processes – Quality Function Deployment (QFD).
• Implementation progress of the company’s Industrial Best practices.
• Achieve Industrial-based safety.

Experience, Skills and Qualifications:

• A University degree in a technical field.
• Minimum of 3 years’ experience in the plastic molding sector in a manufacturing firm.
• Experience in product development and process improvement projects.
• Experience working with third parties/ suppliers/government departments.
• Solid understanding of environment, safety, health and quality management systems; HACCP, ISO, cGMP, TQM.
• Analytical approach and problem diagnostic skills.
• Solid understanding of implementation of industrial best practices.
• Strong leadership and communication skills.
• Computer literate – preferably statistical packages.
• Trained in Analytical techniques/ Injection molding production technology.
• Trained ISO Systems Auditor/ NEMA Lead or Associate Auditor.
• Trained in Six Sigma; yellow/green/ black or master black belt.
• Working knowledge of Occupational health & safety, and Quality Management Systems; HACCP, ISO, cGMP, TQM.
• Knowledge in product development preferably in plastic manufacturing.
• Use of modern process improvement tools and techniques – Statistical Process Control and Six Sigma.
• Excellent in data analysis, report preparation and presentation.
• Proficiency in computer applications in MS Office and statistical packages.