Line of Business: Property Management

Reporting Lines

Immediate Supervisor: Property Manager

Other Reporting Lines: Chief Executive Officer, Human Resource Manager, Accountant

Reporting to Role: N/A, 

Roles & Responsibilities

Purpose:

To serve as a point of contact for customers and stakeholders with queries about the types of trucks, orders, and deliveries and provide support for sales representatives.

Key Objectives:

• To help the Company achieve its goals.
• To build good working relationships with clients.
• To understand customers’ needs and provide an efficient, high-quality service.
• To secure long-term business by maintaining awareness and offer good pricing strategies.

Responsibilities:

• Provide administrative and secretarial support to the Property Manager.
• Build and maintain long-term client business relationships through the provision of excellent customer service so as to ensure business continuity.
• Receive phone calls from customers and communicate internal important feedback to and from customers to Senior Management.
• Increase sales through marketing the GML properties and ensure targets are met.
• Ensure that filing and storage of company documents are effected in chronological order.
• Support accounts on acquiring necessary documentation prior to company expenditure.
• Contact clients to obtain missing information or answer queries.
• Consistently achieve or exceed the performance targets set to ensure sustainable growth of shareholder’s value.
• Manage the telecom communication for both intercom and incoming calls
• Manage Health and Safety as well as fire regulations within the office.
• Maintain an updated telephone and contacts directory as appropriate
• Answer general mails and postal correspondences with customers and suppliers.
• Create budgets and office supplies.
• Ensure all relevant documents are obtained, recorded, securely filed and archive accurate records.
• Manage the office newspaper subscriptions.
• Perform any other duties that may be assigned from time to time.

Qualifications:

Degree in Business Administration/Studies, Commerce, Marketing, Economics, & Development Economics, International Business, Business Statistics, Sales & Marketing, Public relations, Quantitative Economics and any other relevant/related field.

Capabilities

Competences and Core Skills:

• Hands on experience with MS Office (MS Excel in particular)
• Highly organized and ability to multitask on a number of projects at the same time.
• Excellent oral and written communication skills.
• Excellent interpersonal and customer care skills.
• Excellent negotiation skills.
• Mature, self-initiative and outgoing.
• Results oriented and able to meet strict/tight deadlines.
• Pays attention to detail.
• Professional telephone Etiquette.
• Ability to perform under pressure.
• Ability to maintain strict confidentiality.
• Positive attitude; reliable and dependable.
• A team player with high level of dedication
• Certification in Property Management, Marketing, Sales or relevant field is a plus
• Good at time management.
• Must poses a valid driver’s license.

Desired Behaviours:

• Self-driven
• Self-confidence
• Integrity
• Proactive
• Compliant
• Disciplined
• Diligent
• Efficient

Experience:

• Three years’ experience is required in a similar role.