About Organisation:

Maisha Meds is an African healthcare technology organization that builds digital tools to improve access to affordable, high-quality medication. Headquartered in Kisumu, Kenya, the company operates a massive digital network across Kenya, Uganda, Tanzania, Nigeria, and Zambia. They specialize in point-of-sale (POS) software for private pharmacies, drug shops, and clinics to optimize operations and deliver subsidized healthcare programs.

Job Summary: We are looking for an enthusiastic and diligent team member who would join our reimbursement Program team with a key focus on scaling and growing our programs operations in Uganda.

The candidate should have a background and leadership experience in customer excellence in the public health sector, pharmaceutical sector or a related space.

The ideal candidate should have experience supporting digital products or solutions, displaying conversancy and a firm grasp of technical products.

This candidate enjoys a fast-paced working environment, loves working with and interacting with customers, and mentoring other team members to create a vibrant customer support culture at Maisha Meds.

The role requires a customer-centric leader whose mission is to build strong relationships with our partner pharmacies, making them champions of our public health programs.
This role is based in Kampala with frequent travel across the country.

You will report to the Associate Director, East Africa Programs and will supervise the programs implementation team in Uganda.
The start date is 1st of June 2026, and compensation is commensurate with experience.

Key Duties and Responsibilities:

• Lead in-country program scale-up by expanding, onboarding, and supporting a high-performing network of pharmacies and private clinics participating in Maisha Meds reimbursement programs across the country.
• Strengthen and optimize existing systems, processes, controls, and teams to deepen market penetration, enhance performance of onboarded facilities, and nurture and strengthen long-term partner relationships.
• Lead and refine public health program operations, supply chain, and training curriculum to enhance efficiency, support sustained scale, and strengthen performance across an established network.
• Provide oversight of Loyalty Program operations across partner facilities through structured engagement frameworks and performance monitoring systems to ensure:
• Program integrity is upheld through robust fraud prevention, detection, and investigation mechanisms
• Service provider competency is continuously assessed and strengthened to maintain high-quality, compliant service delivery
• Brand visibility and adherence to loyalty program standards are consistently maintained at facility level
• Product storage, handling, and availability meet established quality and compliance requirements
• Facility performance across key metrics (transaction volumes, compliance, and inventory management) is optimized and aligned with program expectations.
• Lead identification of demand generation partnerships that directly contribute to reaching target beneficiaries of the program.
• Identify gaps in program growth & performance within the country and drafting strategies to address these gaps.
• Develop relationships with our in-country NGO partners and funders.
• Foster relationships with relevant professional bodies and government officials who are key stakeholders in success of our Programs (existing relationships with such stakeholders is an added advantage).
• Work with advisors to develop clinical protocols to ensure pharmacies and clinics provide high-quality care.
• Report program progress and opportunities of growth to the Associate Director, East Africa Programs.

Qualifications, Skills and Experience:

• Academic qualifications: ideally in customer service, business, public health or other related field.
• You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.
• Experience: Program management experience is critical for this role.
• Having a background in public health is an added advantage.
• Comfortable with technology – direct experience working with a technology product to execute your job.
• Leadership experience, drive, and willingness to mentor others on the team.

Mindsets:

• A team player who loves working collaboratively.
• A sense of optimism, flexibility, and adaptability to any situation.
• An ability to thrive in ambiguous situations due to your resilience and tenacity.
• A growth mindset and a deep enthusiasm for learning, feedback, and continuous improvement.
• A blend of passion, humility, patience, and a good sense of humor.
• A tendency to roll up your sleeves in order to move projects forward.

All suitably qualified and Interested applicants should apply online at the link below.

Click Here

NB: Only shortlisted candidates will be contacted.