JOB DETAILS:

About Q-Sourcing Servtec Group (QSSG)

Q-Sourcing Servtec Group (QSSG) is a leading human capital management firm headquartered in Mauritius and operating across East Africa. Known for its innovative staffing solutions, HR management, training, and outsourcing services, QSSG is ISO 9001:2015 certified and serves Uganda, Kenya, Rwanda, Tanzania, and South Sudan. With a strong commitment to growth, QSSG has a vision to expand its impact across the African continent, establishing itself as the partner of choice in human capital solutions. On behalf of one of our Business Units, FLIP Africa, we are looking for a competent and innovative Product Officer to work in Uganda.

FLIP Africa is a digital marketplace addressing youth unemployment in Africa by connecting gig workers with micro- and small businesses. It offers a platform where clients can find, hire, and pay rated and verified professionals across various industries.

Position: Product Officer

Location: Kampala, Uganda

Reporting To: Country Manager FLIP and Head of Technology

About the Role

As the Product Officer, you will lead in deliver the product vision, strategy, and execution at FLIP Africa, a fast-growing digital freelance marketplace. You will be responsible for driving a product-led approach, setting a radical vision, and ensuring the seamless commercialization and scaling of digital products. This role requires deep expertise in digital transformation, strong project management and planning skills.

Key Responsibilities

• Execute a bold product vision that aligns with the company’s long-term strategic goals.
• Champion a product-led growth strategy, ensuring a strong market fit and user-centric approach.
• Translate business goals into a scalable and monetizable product roadmap.
• Lead digital transformation efforts to optimize the platform, improving efficiency, scalability, and user experience.
• Stay ahead of market trends, emerging technologies, and competitive landscapes to future-proof the product.
• Drive data-driven decision-making and leverage analytics to inform strategy.
• Oversee product monetization, pricing strategies, and revenue growth opportunities.
• Optimize conversion, retention, and engagement metrics using growth frameworks.
• Work closely with marketing, sales, and operations to ensure alignment on go-to-market strategies.
• Serve as the bridge between tech and a non-technical leadership team, effectively communicating the impact of product decisions.
• Align stakeholders around the product vision, ensuring buy-in and strategic execution.
• Oversee timely fixing of tech bugs regularly to ensure minimal downtime.
• Build and mentor a high-performing product team, fostering a culture of innovation and agility.

Requirements

Mandatory Requirements

• 5+ years of experience in product management, with at least 3 years in a leadership role.
• Proven experience in scaling digital marketplaces or platforms.
• Expertise in product-led growth, digital transformation, and commercialization strategies.
• Ability to work with and educate a non-technical leadership team on product and tech strategy.
• Strong experience in data-driven decision-making, UX/UI best practices, and agile methodologies.
• A track record of launching and growing successful products in competitive markets.
• Exceptional stakeholder management, communication, and leadership skills.

Added advantage

• Experience with AI, automation, or Web3 technologies in digital marketplaces.
• Background in venture building, business model innovation, or fundraising strategies.
• Bachelor’s degree in ICT, with knowledge of Web3 technologies. Certification in UX/UI, AI, or automation

All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU-FLIP-PO–PRODUCT OFFICER”