About this opportunity:

At Ericsson Mobile Financial Services (MFS), we are committed to fostering financial inclusion by leveraging technology to make a positive impact on society. Every day, hundreds of millions of people utilize our platforms for a variety of financial transactions, including peer-to-peer transfers, payments, disbursements, loans, and savings. By employing cutting-edge technology and methodologies, we ensure our software remains at the forefront of the industry, delivering exceptional quality.

Our Ericsson Wallet Platform (EWP) is a sophisticated product designed to empower our clients—comprising mobile operators and banks—to deliver mobile financial services. These clients have stringent security expectations for our financial solutions, including the operation, integration, and customization of our EWP. Collaboratively, we are dedicated to enhancing the financial well-being of countless users across Africa and the Middle East. Our platform is crafted with the aim of extending financial liberation to a global audience.

As a Market Product Manager in MFS, you will be leading the work to understand market and customer needs in the region you operate. You will together with our customer success team and product management organization create truly user centric financial services for new and existing customers. You will be part of the MFS Product Management team, reporting to the Head of Product Management.

Have you ever wondered how important your daily contribution could be if you were given the chance to work in a team using the strength of a big company like Ericsson and the agility of a fintech startup? If yes, this career opportunity will certainly be of interest to you! We are now looking for a passionate, results-oriented and professional teammate to join us.

What you will do:

• Create and develop regional market, industry, customer, business, and competitor knowledge and insights, relevant for new and existing fintech services.
• Work closely with the sales and customer success teams to position Ericsson MFS in the regional market.
• Develop and implement product strategies and roadmap for new fintech services with clear customer and user value in each release.
• Translate and communicate customer and market needs into product requirements for both internal R&D and partner product development.
• Work closely with the engineering team to ensure the timely and quality delivery of product features.
• Design and optimize the customer journey to ensure a seamless and satisfying experience, and work with customer support teams to address issues, gather feedback, and improve the service
• Develop and execute go-to-market strategies for new services or features, and collaborate with product marketing to create compelling messaging and promotional materials
• Responsible for profit and loss of new fintech service

The Skills You Bring

• MBA or relevant business or engineering degree or an education in design-thinking, UX or service design
• At least 8 years' experience from the fintech industry, banking or payments
• Strong empathy for customers and a passion for delivering a high-quality user experience.
• Experience from conducting market research, understand market trends, identifying customer needs, and based on this developing and implementing product strategies that align with the business goals of the organization
• Experienced in agile service development and use of UX & design-thinking toolsStrong analytical and problem-solving abilities to overcome obstacles and find innovative solutions
• Proven track-record of leading cross-functional teams and influence others without direct authority
• Excellent communication & presentation skills

Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.