JOB DETAILS:
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Job Title: Product Analyst
Reports to: Senior Manager, Country IT Business Analysis
Department: Digital Business

Job Purpose Statement
The Product Analyst role is responsible for designing, developing, promoting, and maintaining financial solutions and delivery channels that meet the needs of target customers/markets, at profit. The role is central to innovation in Digital Business and is thus the steward of the department’s innovation management process. The role holder is responsible for

• the Digital Business market-facing product management process for the allocated portfolio.
• The role holder shall research the target market segments and liaise with the Senior Manager Country IT Business Analyst to implement the defined customer value propositions that serve the needs of the target market. This role shall beinvolved in the coordination of technical delivery teams and external stakeholders in implementing product roadmaps.
• The Product Analyst participates in testing and is critical in accepting the solutions before they are offered to the customers. S/He will develop technical solutions to problems and opportunities presented by the business. Functional and non-functional aspects of the technical solutions should be considered when utilizing the available technology assets.
• Manage feature development end-to-end; provide guidance and feedback to project teams and ensure everyone is aligned.
• Be the voice of the customer in the product development process.
• Develop use case documentation and lo-fi mockups for proposed customer journeys
• Collaborate with other stakeholders in Commercial, Collection & Recovery, Product, Operations, Risk, and Finance in defining product features and use cases.
• Build an effective roadmap to prioritize important features appropriately.
• Take high-level feature proposals and customer problems and break them into small iterations that engineering can work on through use case documentation and for proposed customer journeys.
• Balance new features, improvements, and bug fixes to ensure a high velocity and a stable product Will work with the Senior Country IT Business Analyst to identify potential opportunity areas, determine how much impact we can have on our customers, and evaluate and implement the most effective course of action. Will run experiments and guide Commercial teams with running experiments improve signup conversion ratios. Will run experiments and guide commercial teams to improve lead-to-customer conversion ratios and time-to-value for new customers
• Will run experiments and guide Design and UX Teams to remove bad friction from the user experience.
• Will run experiments and lead engagements with Engineering to run experiments to increase the adoption of new features being built.
• Drive the employee engagement initiatives within the department.
• Maintain own high performance and personal growth.
• Help the other team members to achieve their career growth plans.
• Own up-to-date and actioned competency assessments and development plans.
• Drive close collaboration amongst the staff with other members of theDepartment, and with other relevant stakeholders across the Group operatin business entities to cultivate collective responsibility to achieve business goals.

Ideal Job Specifications
• A Bachelor’s degree in Computer Science, Information Technology, Engineering, or Business related field of study from a recognized university.
• At least 3 years of work experience, 1 of which should have been in an analyst capacity in a similar-sized organization having led successful business and product development projects and/or initiatives.
• 1 year’s experience in digital payments and/or financial services.
• Experience in multiple functional areas, including product management, engineering, UX/UI, sales, customer support, finance or marketing, and understanding of go-to-market enablers (e.g. credit, payments, loyalty, subscriptions, rewards, etc.)
• Ability to achieve strategic goals and evolve product strategy based on research, data, and industry trends in an innovative and fast-paced environment. Excellent problem-solving, organizational, and analytical skills.
Ideal Job Specifications
• Ability to influence multiple stakeholders without direct authority, and use of A/B testing to inform product improvements.

Ideal Job competencies
Technical Competencies
• Skilled at qualitative customer interviewing.
• Excellent at deriving key insights and patterns from customer interviews and using that input to clarify problem statements.
• Skilled at story mapping, to break epics down into smaller product features.
• Excellent at collaborating with Design on prototypes to bring potential solutions to life.
Business Skills
• Expert at business case creation. Capable of managing business results across a range of product domains.
• Able to manage internal partnerships and external partners to optimize growth
Communication Skills
• Capable of representing NBV externally at partner meetings, and customer meetings. Solid presentation skills at all levels of the company. Appropriately influences & persuades others to a course of action.
People Management Skills
• Aligns team with larger business vision and goals. Able to translate and align strategy in a meaningful way for the team, building a shared understanding of team goals and targets. Uses situational leadership techniques to provide the appropriate level of guidance and latitude to team members.
• Adept at caring personally for team members and providing candid real-time feedback.

Behavioural Competencies
Emotional Intelligence
Knows their own strengths and limits; are aware of their own emotions and the effect they have on others and have the self-control to keep disruptive emotions and impulses in check.