JOB DETAILS:
Job Summary
Inbound and outbound NTB sales & activation (CCIB: onsite, lists)
• Engage NTB clients (any segment) who are employees of corporations with whom RB has done a B2B deal (primarily CCIB)
• Engage via on-site marketing/road shows, or via employee lists provided by corporation
Initial primary focus on payroll account and anchor products in respective job role, gradually broadening to full range of retail products

Activities
a. Connect & explain (remote)
• Connect with identified employees (based on B2B set of leads)
• Explain proposition & requirements in full
b. Prepare & set up (remote)
• Pre-send product bundles description and bank proposition
• Conduct remote KYC
• Collect all documents (digital) required for account opening and pre-fill forms
c. Meet, deep sell & train (in person)
• Meet in person (ensure Priority Banker joins if Affluent)
• Listen and determine further needs
• set up anchor products
• Initiate discussion to cross-sell
• Educate and conduct initial set up for online, ATMs, Client Centre, and Store
d. Activate (remote)
• Conduct fulfilment
• Pass on referrals/leads of other products to respective specialists
e. Other Branch Duties.
• You may be required to perform any other branch duties that may be assign by the Branch manager

Key Responsibilities
Processes
1. Ensure that money Laundering requirements are followed as follows
a) Take all reasonable steps to verify the identity of our customers e.g completing the Know Your Customer check list for all customers
b) Retain adequate records of identification, account opening and transactions
People & Talent
Risk Management
AML & CDD.
2. Make prompt reports of suspicious transactions using the right internal channels
3. Ensure compliance with:
a) “Guidelines and procedures on “Know Your Customer” for account opening and on cross-border account opening referral issued by group business and operations risk.
b) Controls and procedures on “Know Your Customer” and customer due diligence introduced to addressed money laundering prevention and compliance risk.
c) Guidelines for the submission of suspicious transaction reports issued by head of legal & compliance /county money laundering prevention officer.
d) Customer Data Protection Policy
e) Adhere to speak up policy.
4. Ensure that money Laundering requirements are followed as follows
b) Take all reasonable steps to verify the identity of our customers e.g completing the Know Your Customer check list for all customers
b) Retain adequate records of identification, account opening and transactions

Skills and Experience
Governance
AML & CDD.
5. Make prompt reports of suspicious transactions using the right internal channels
6. Ensure compliance with:
f) “Guidelines and procedures on “Know Your Customer” for account opening and on cross-border account opening referral issued by group business and operations risk.
g) Controls and procedures on “Know Your Customer” and customer due diligence introduced to addressed money laundering prevention and compliance risk.
h) Guidelines for the submission of suspicious transaction reports issued by head of legal & compliance /county money laundering prevention officer.
i) Customer Data Protection Policy
j) Adhere to speak up policy.
7. Ensure that money Laundering requirements are followed as follows
c) Take all reasonable steps to verify the identity of our customers e.g completing the Know Your Customer check list for all customers
Retain adequate records of identification, account opening and transactions

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *

Qualifications
• EDUCATION UNIVERSITY DEGREE
• TRAINING WEALTH TRAINNING, INSURANCE TRAINNING
• CERTIFICATIONS CISI, BANCA ASSURANCE
• Effective Communication Skills
• Collaboration Skills
• Interpersonal skills
• Relationship-Building skills
• Negotiation Skills

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.