JOB DETAILS:

Role Overview

The Payment Channels Specialist will be responsible for managing, monitoring, and optimizing all payment channels and integrations with external partners. This role serves as a key technical and operational liaison between PalmPay and external parties, ensuring stable payment flows, quick issue resolution, and continuous improvement of payment services.

Key Responsibilities

• Oversee all payment channels, including collections and disbursements across MMOs, PSPs, banks, and other financial institutions.
• Manage and support integrations with external partners, ensuring seamless connectivity and performance.
• Act as the primary technical point of contact between PalmPay and external partners for payment-related issues.
• Provide first-level and second-level technical support to external partners, including troubleshooting transaction failures, reversals, and reconciliation issues.
• Coordinate closely with internal technology teams to implement fixes, upgrades, or enhancements to payment integrations.
• Monitor transaction performance, uptime, and success rates across all channels and proactively address anomalies.
• Support testing, certification, and rollout of new payment channels or system changes.
• Ensure compliance with SLAs, operational procedures, and regulatory requirements related to payment processing.
• Prepare reports on channel performance, incidents, and improvement recommendations.
• Participate in incident management, root cause analysis, and post-incident reviews with internal and external stakeholders.

Qualifications & Experience

• 2–5 years of experience working in Mobile Network Operators (MNOs), Payment Service Providers (PSPs), or Banks only.
• Strong understanding of  payment systems, APIs, transaction flows, and settlement processes.
• Experience working with technical teams and external vendors.
• Ability to work under pressure and handle critical payment incidents.
• Strong communication and stakeholder management skills.