We’re looking for a Patient Access Officer to join our team at the prestigious Harley Street Health Centre in Central London.

As a Patient Access Officer you will provide a comprehensive range of administrative services to patients, GPs and other third parties which will in turn assist in giving patients a seamless journey into using our world class services.

If you enjoy working in a customer-facing role, this could be just the job your are looking for! This is a really interesting position where no two days are the same and you will have the opportunity to develop a variety of skills. Our supervisor and management team started as Patient Access Officers.

This is a fabulous opportunity for you to work in a wonderful location as part of our friendly and supportive Primary Care team. Your full time hours will be over a four-day week.

What You'll Do

• Give our famously-warm welcome to all attending patients
• Professionally support patients with telephone and email enquiries
• Register patients and manage their appointments
• Take payment and keep accurate invoice records
• Ensure that all administrative functions are carried out to the highest standard and accuracy.
• Support patients with their onward journey for imaging and specialist care.
• Learn to type referral letters and medical reports with our extensive training programme.

What You'll Bring

• Good general level of education
• Excellent written and spoken English
• 1 – 5 years in medical administration and/or front of house hospitality and general administration experience also considered as long as you have a clear interest in healthcare
• A great personality!
• Computer literacy
• Dynamic and positive attitude
• Proven ability to work flexibly and accurately with changing priorities and deliver a confidential and high-quality customer-focused service.
• A friendly "can-do" attitude

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Benefits

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Patient Access Officer you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.