At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

• Manage accurate and timely movement of cargo to- and from specific locations within the service standards agreed with the Customer
• Manage Vendor facing communication and shipment related internal
• communication between DBSchenker stakeholders
• Manage Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders
• Supervise the execution of country specific customs clearance processes
• maximizes shipment profitability, and decreases operating expenses
• Responsible for managing the team incl. hiring of new team members and ensuring that proper induction is provided
• Procure multimodal FCL, LCL pre/on-carriage services by truck, rail or barge
• Create solutions- and pricing for FCL, LCL ocean freight services for Sales Teams.
• Responsible for selecting the most optimal service (cost, lead times, reliability…).
• Proactively manage performance of Vendors through setting and monitoring of transparent, uniform KPIs.
• Conduct regular and documented performance reviews with vendors including actionable continuous improvement measures.
• Manage Customers profitability and initiate corrective actions if required (timeliness &completeness).
• Manage workload of team and ensure optimum productivity.
• Act as escalation point and resolve cross team conflicts.
• Escalate unresolved issues to next management level.
• Ensure operations is executed efficiently and with high quality.
• Ensure land and ocean carrier utilization as per trade management carrier guidelines.
• Ensure CFS, gateway and co-loader utilization as per LCL management guidelines.
• Create and maintain a limited pool of providers ("Vendor Portfolio").
• Review actual customer volumes versus awarded volume (including pricing) and adherence to carrier guidelines.
• Ensure high level of documentation quality and corresponding KPIs
• Review and sign-off shipping documentation (e.g., SCHENKER ocean Bill of Lading).
• Ensure accurate cost and revenue reserves are in place.
• Ensure all activities in TMS (TANGO) are completed on time.
• Ensure compliance with Customer specific KPI's - as applicable.
• Ensure all operational SOPs are properly followed.
• Ensure all operational KPI's are achieved.
• Monitor overall credit performance.
• Manage customer profitability and branch P/L.
• Ensure month end closing is timely and properly executed.
• Ensure new customers are properly onboarded.
• Ensure incoming vendors and network partners invoices are posted
• in a timely manner against existing cost accruals in TMS (TANGO).
• Ensure month-end closing activities and reporting are performed as per Operational Accounting SOP.
• All entries captured right with zero errors.
• Ensure that all exemptions are dealt with timely.
• Coordinate all aspects of shipments from file opening to closing.
• liaising with all stake holders to ensure above average customer experience.
• Generate daily status reports for all shipments and inform customers accordingly.
• Handle all exceptions and contingencies.
• always keeping the customer in mind.
• Manage individual & team performances and balance workload.
• This includes but is not limited to, annual staff goal setting and annual staff performance appraisal.
• Responsible for branch P/L.
• Responsible for implementing new processes, standards, guidelines when required.
• Responsible for operational productivity, Perspex cost and cost per unit reduction.
• Responsible for operational quality and corresponding KPI.
• Responsible for selection of service providers based on portfolio, cost and service quality.
• Conduct regular and documented performance reviews with
• Vendors including actionable continuous improvement measures.
• Manage and resolve invoicing disputes and claims with Vendors.
• Manage and resolve Customers disputes and claims.
• Establish regular communication with Regional Trade Management regarding Carrier selection.
• Responsible for continuous improvement (digitalization) and the implementation of global processes.
• Ensure that digital channels are Schenker Kenya Limited, People and Organization used when communicating with vendors (eBooking, eshipping instructions …).
• Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker.
• Support a positive, attractive working atmosphere and office environment.
• Escalate service/ technical issues as needed.
• Explore upsell opportunities with customers.
• Any other duties within the scope of your job that may be assigned to you from time to time.
• Diploma in Clearing & Forwarding
• Ability to lead and manage teams
• Ability to multi-task
• Effective communication skills and professional communication etiquette
• Fluency in written and spoken English
• Fluency in written and spoken [local] language
• Perform well under pressure
• Strong computer (Windows PC) skills
• Typing skills (at least 30 words per minute)
• Decision-making and problem-solving skills
• Ability to prioritize and manage time
• Attention to detail and accuracy
• Organizational skills
• Must work well within a team
• Ability to lead vendor process reviews and QBRs

Experience:

• Up to date training on relevant customs systems and procedures
• Comprehensive knowledge of the clearing and forwarding
• industry, Incoterms, customs and government agencies
• requirements
• ASYCUDA training
• Familiar with continuous improvement methodology
• Experience min 7 years with at least 2 years supervisory role.

Performance Indicators:

• DQ -100% in import and export events
• 100% equipment (Containers) return
• 100% Adherence to procedures
• Import/transit clearing - 7 days
• Export processing – no missed sailing, no truck detention
• 0% delays and losses