Operations Manager

at Pic-Ed Limited
Location Kampala, Uganda
Date Posted July 21, 2025
Category Operations
Job Type Full-time
Currency UGX

Description

Job Summary

Pic-Ed is seeking a highly organised and experienced Operations Manager to oversee the field implementation of a nationwide digital science and e-learning solution across Ugandan secondary schools.

  • Minimum Qualification : Masters
  • Experience Level : Senior level
  • Experience Length : 10 years

Job Description/Requirements

Job Description:
1. Field Operations Oversight
  • Supervise, guide, and support all field teams responsible for on-ground implementation activities such as content roll-out, hardware setup, teacher onboarding, and follow-up visits.
  • Create operational frameworks, deployment calendars, and school engagement plans to streamline delivery across all project districts.
2. Logistics and Coordination
  • Plan and manage the logistical execution of field activities, including transport, schedules, school visit plans, and delivery of digital learning materials.
  • Ensure that all materials (digital and physical) reach the schools on time, and report on any delays or challenges promptly.
3. Team Management
  • Recruit, train, and oversee a network of field staff, ensuring they understand project requirements and maintain high standards of performance and professionalism.
  • Conduct regular debriefs, issue operational instructions, and monitor team performance through field reporting tools and dashboards.
4. Stakeholder Engagement
  • Coordinate with district education officers, school heads, and ICT coordinators to schedule and facilitate school visits, trainings, and support activities.
  • Represent Pic-Ed during regional implementation meetings and provide real-time field updates to the management team.
 
5. Strategic Planning & Input
  • Contribute to the development of operational strategies for scaling e-learning deployment effectively across schools.
  • Identify bottlenecks or inefficiencies in roll-out and propose practical improvements for sustainability and scalability.
6. Reporting and Documentation
  • Compile weekly and monthly field reports summarising activities completed, challenges faced, number of schools covered, feedback received, and any incidents requiring escalation.
  • Track and report progress on deployment KPIs and support the M&E team with school-level data as needed.
7. Quality Control and Problem Resolution
  • Monitor the quality of implementation activities, including adherence to content usage protocols, proper installation, and user satisfaction.
  • Address field-level issues swiftly and escalate critical concerns to the Project Manager.
8. Compliance and Risk Management
  • Ensure all field activities comply with health, safety, child protection, and data privacy standards.
  • Conduct periodic risk assessments of deployment zones and support mitigation planning.

Desired Candidate Profile/ Required Experience & Qualifications:

1. Educational Background

  • Bachelor’s degree in Education, ICT, Project Management, or a related field.
  • Postgraduate qualifications in Project Management, Marketing, or Educational Technology are an added advantage.

2. Professional Experience

  • Minimum of 10 years of experience in operations or project coordination roles, preferably in e-learning or digital education programs.
  • Proven experience managing field teams and school-level deployments across multiple districts or regions.
  • Experience with e-learning deployments in Ugandan secondary schools is highly desirable.

3. Skills & Competencies

  • Strong leadership and team coordination abilities.
  • Excellent organisational, planning, and logistics management skills.
  • Familiarity with digital education tools, content management, and ICT support frameworks.
  • Strong communication and interpersonal skills, especially in engaging school-level stakeholders.
  • Proficiency in MS Excel, Google Workspace, and project management software (e.g., Trello, Asana, or MS Project).

4. Attributes

  • Self-driven, strategic thinker with attention to detail.
  • Comfortable with travel and field supervision in remote areas.
  • Committed to education transformation and operational excellence.
  • Resilient, flexible, and solutions-oriented in high-pressure settings.

Other Details:

  • Contract Type: Project-Based Consultancy (4-Year Duration)
  • Work Hours: Flexible, depending on project timelines and goals.
  • Salary: Not Disclosed by Recruiter
  • Role Category: Operations & Field Implementation
  • Employment Type: Full-Time Contract
  • Location: Kampala, Uganda (with frequent field travel to secondary schools
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