JOB DETAILS:
Operations Manager for Sora Union
Global
Talent is everywhere, opportunity is not. Sora Union changes that.
Sora Union is a globally distributed professional services company that specializes in Design, Software Engineering, QA. Our experienced talent comes from communities where there is displacement or risk of displacement due to conflict or climate change. We provide services to global companies and start-ups across various industries, including healthcare, financial services, technology, and education.

As an Operations Manager for Sora Union, you will provide overall account operations leadership, manage selected projects end to end, and coordinate project managers.

You’ll be responsible for:

- Partnering with business development and team leaders on pre-sales activities. Planning and conducting client discovery workshops, requirements analysis and documentation, scoping, project planning, and budgeting
- Managing project finances by negotiating statements of work with partners and clients, ensuring excellent delivery within budget

- Building positive and productive working relationships with clients for business growth

- Analyzing and prioritizing client requests while adapting to meet timely delivery goals
- Coordinating dynamic teams and external partners in the execution of product development and cross-functional marketing projects

- Monitoring and reporting on the project's progress and finances
- Escalation contact for client inquiries regarding delivery
- Developing, analyzing, and reporting delivery performance metrics
- Continuously improving the delivery processes, tools, and methodologies, meeting business goals

The ideal candidate will have:

- 3+ years of experience in services client delivery role
- 7+ years of experience as project/product lead
- Strong project management skills, including experience in developing and managing cross-functional project plans, budgets, and staffing
- Ability to adapt to changing circumstances and priorities

- Excellent communication and interpersonal skills, including building strong relationships with clients and stakeholders
- Experience coordinating cross-functional distributed teams
- Strong leadership skills
- Problem-solving and agile mindset
- Ability to identify, assess and manage risks and issues
- Proactive, self-motivated, hands-on, and organized approach to work
- Solid experience working with Agile, Waterfall, and Hybrid methodologies
The Operations Manager role is a full-time, initially 6-month contract position, and we intend to convert it to a full-time employment relationship. This role is a distributed position and can be based in any location.
Sora Union is committed to creating and fostering a diverse team. We encourage people from underrepresented backgrounds and all walks of life to apply. We are committed to providing reasonable accommodations to all applicants throughout the application process.