Our Vision

Africa’s most user-centric and transparent career ecosystem

Our Mission

We connect the right candidates with the right opportunities

Position: Service Delivery Associate

Job Mission

BrighterMonday Uganda is seeking a detail-oriented and dedicated Operations Associate to join our Customer Service team. The successful candidate will play a crucial role in onboarding clients on our platform verifying accounts and moderating listing on the website.

Reporting to Head of Customer Experience and Operations

Direct Reports None

Key Responsibilities:

Verification of Employers: Conduct thorough verification of employers to ensure compliance with job posting standards and policies.

Job Posting and Moderation:

• Manage and post jobs sourced through scraping activities.
• Moderate and approve self-service job posts through the Applicant Tracking System (ATS).

Order Management:

• Create and manage order numbers for sales processes.
• Process sales orders and confirm payments.

Lead Generation:

• Scrape potential leads from platforms such as WhatsApp.
• Track and update lead progress in the CRM system.

Customer Support:

• Respond to customer tickets daily, ensuring timely and effective resolution of issues through the Zoho Desk.
• Handle customer inquiries through different channels such as calls and WhatsApp.

Required Skills and Qualifications:

• Experience: Previous experience in a customer service or operational role.
• Technical Skills: Proficiency in CRM systems, job posting platforms, and Microsoft Office Suite.
• Communication Skills: Excellent written and verbal communication skills.
• Detail-oriented: Strong attention to detail and organizational skills.
• Problem-Solving: Ability to handle customer inquiries and resolve issues efficiently.
• Time Management: Ability to manage multiple tasks and prioritize effectively.