JOB DETAILS:
Job Description
To handle all telephonic, email and fax queries relating to merchant statements (e.g., paid or unpaid invoices / debtor age analysis), merchant remittances and general merchant enquiries (e.g., updates merchant banking details, etc.) for payments received. To contact merchants in order to obtain outstanding invoices as detailed on the VIP report supplied by the Fleet system.

Qualifications
Minimum Qualifications
• Type of Qualification: Secondary/High school/A levels/Matric
• Field of Study: Not applicable

Experience Required
• Business Solutions
• Business & Commercial Bankingnull

Additional Information
Behavioral Competencies:
• Checking Details
• Conveying Self-Confidence
• Documenting Facts
• Examining Information
• Following Procedures
• Interpreting Data
• Managing Tasks
• Producing Output
• Showing Composure
• Team Working
• Upholding Standards

Technical Competencies:
• Active Listening
• Diary Management
• Query Resolution
• Risk Identification
• Risk Reporting
• Verbal Communication