Networking Managed Services Engineer (L2)

at Dimension Data
Location Kampala, Uganda
Date Posted March 21, 2024
Category IT / Information Technology
Job Type Full-time
Currency UGX


About US:

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.


Key Duties and Responsibilities:

  • Providing 1st and 2nd level support on all incidents by identifying root cause of incidents and problems and mitigating against reoccurrence.
  • Experience in carrying out network assessments, updating network equipment to the latest firmware releases and reporting/recommendation writing.
  • Perform server and security audits, and system backups and recovery.
  • Proactively monitors the work queues, Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner
  • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SL and updates tickets with resolution tasks performed.
  • Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items and Ensures all changes are carried out with proper change approvals.
  • Ability to create accurate network diagrams and documentation for designing and deploying of networking systems.
  • To Design, implement, administer, and strong troubleshooting experience on the following: IOS and IOS-XE based routing platforms (ASRs, ISRs, CSRs) and routing protocols (BGP, OSPF, EIGRP etc) and Software Defined Networking technologies (SD-DC, SD-WAN, SD-Access)
  • Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP and configuring Next generation enterprise firewalls (Cisco FTD, Checkpoint, Fortinet) and switching to maximize network efficiency and security.

Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree in information technology or related field of study
  • Three years of experience in the enterprise networking field
  • Relevant industry standard certifications, e.g. ITIL
  • Cisco Professional level networking Certification i.e CCNP/CCDP/CCNP Security
  • Expert level network security certification i.e, Checkpoint CCSE, Fortinet NSE7 (enterprise firewall)
  • DevOps certification and experience scripting and network automation will be an added advantage.
  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey


Skills Summary: Cisco Routers and Switches, Data Networking, IP Routing, Local Area Network (LAN), Routing Protocols, Wireless Local Area Network (WLAN), Wireless Networks


WARNING: Do not to pay any money to get a job. Please report fraudulent jobs to