JOB DETAILS:
Job Summary: The job holder will be in charge of the smooth operation of materials, applications and equipment installed and shall ensure continuous availability of the network’s services.
He/ She answers, oversees, supports and processes requests from his/her various assigned networks.

Duties & Responsibilities
Activity #1: Networks Supervision
• Supervise and monitor network transactions;
• Supervise the availability of all services;
• Ensure smooth operation of devices (Proxys);
• Write processes and ensure they are implemented with partners;
• Business analysis and improvement action plan implementation;

• Build a cordial and working relationship within the network.
Activity #2: Support and assistance to networks
• Provide technical support to the wholesaler in order to collect and address issues; Take direct action or escalate the incident for resolution;
• Follow up on requests and their addressing until resolution;
• Ensure real-time availability of support;
• Ensure support.
Activity #3: Deployment of a network
• Provide for configuration during the deployment of a partner;
• Coach and support the partner on its configurations;
• Supervise the training.
Activity #4: Configuration of devices (Proxys)
• Ensure availability of the SIMs of each department;
• Ensure availability of the APKs for each department;
• Provide for configuration of devices (Proxys);
• Ensure availability of the UVs for each department.

Minimum Qualifications
• Knowledge of Network and Telecom architecture
• Knowledge of solutions
• A degree in computer science or equivalent
• Initial experience in IT support
• Knowledge of Excel
• ITIL knowledge or certification would be a plus Knowledge, Skills and Abilities Compliance with deadlines and procedures
• Rigor, availability, responsiveness, proactivity
• Good communication skills, empathy
• Team player
• Strong problem analysis and solving skills
• Adaptability and ability to manage stress
• Team coordination Further Information
• Permanent Contract