JOB DETAILS:

Reports to: Technical Manager/General Manager
Direct Reports: Network Engineer(s)

Job Description and Profile
We are seeking a talented and experienced Network Engineer to join our team at Spidd Africa LTD. The ideal candidate will have a minimum of 2 years of professional experience in network engineering and a strong passion for designing, implementing, and maintaining reliable and secure network infrastructures.
As a Network Engineer, you will play a key role in ensuring the efficiency, performance, and security of our network systems to support the diverse needs of our clients and stakeholders.

Key Roles and Responsibilities
• Design, deploy, and manage complex network infrastructures, including routers, switches, firewalls, and other networking devices.
• Configure and optimize network  hardware, software, and protocols to meet the specific requirements and objectives of our clients.
• Monitor network performance and troubleshoot issues to identify and resolve connectivity, latency, and security issues in a timely manner.
• Collaborate with crossfunctional teams to implement network solutions that align with the business goals and objectives of our clients.
• Implement and maintain network security measures, including access controls, firewalls, and intrusion detection systems, to safeguard against cyber threats and vulnerabilities.
• Provide technical support and assistance to clients and endusers regarding network related inquiries, issues, and escalations.
• Document network configurations, procedures, and best practices to ensure consistency, accuracy, and compliance with industry standards and regulations.
• Stay informed about emerging technologies, trends, and best practices in networking to recommend and implement improvements and enhancements to our network infrastructure.
• Support with technical writeups and presales activities to the business development team.

Qualifications:
• Bachelor’s degree in  Computer Science, Information Technology, or a related field.
• Minimum of 3 years of professional experience in network engineering or a similar role.
• Strong knowledge of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VLANs, VPNs, and routing protocols (e.g., OSPF, BGP).
• Handson experience with network hardware and software, such as Cisco routers and switches, Juniper firewalls, and other industrystandard networking devices.
• Excellent analytical and problemsolving skills with the ability to troubleshoot complex network issues and implement effective solutions.
• Strong communication and interpersonal skills with the ability to collaborate effectively with clients, team members, and stakeholders.
• Relevant certifications (e.g., CCNA, CCNP, CompTIA Network+) are a plus.
• Experience with cloud networking technologies (e.g., AWS, Azure) is desirable
• Experience in Cyber security is desirable

Leadership and Relationship Roles:
• Maintains contact with key internal stakeholders in matters of Enterprise Systems Support
• Closely liaises with Project Team, technical service teams and business heads
• Delegate’s authority and responsibility with accountability and followup
Demonstrates ability, interacts and cooperates with all within the organization

Key Performance Indicators
• Incident Resolution Time: Measure the time taken to resolve incidents and service-related issues. KPI target: Prompt resolution within predefined timeframes.
• Continual Learning: Evaluate the consultant’s commitment to staying updated on emerging technologies and industry trends. KPI target: Participation in relevant training and certification programs.
• Project Delivery: Track the successful completion of allocated projects within scope,
budget, and schedule. KPI target: Ontime and onbudget project delivery.
• Client Satisfaction: Gather feedback from clients regarding the consultant’s performance, responsiveness, and effectiveness in addressing customer concerns.
• KPI target: High client satisfaction scores.

Skills
• Ability to measure and analyze key performance indicators.
• Ability to lead and motivate a highperformance Customer support team
• Excellent communication skills
• Strong organizational skills with a problemsolving attitude
• Willingness to travel as needed
• Exceptional communication skills to provide leadership to a team and support customers
• Strong foundational knowledge in project management
• Comprehensive business knowledge to create realistic sales projections and objectives for the team
• Interpersonal skills to liaise with other departments and people within the organization
• Extensive mentoring and leadership qualities to train and develop Support team members
• Superior communication skills, including pitches, facetoface presentations, phone, and email
• Continuous learning through attending workshops, webinars as well as undertaking certification programs with Spidd’s Technology partners

Benefits:
• Competitive salary package with performancebased incentives.
• Comprehensive health insurance coverage for employees.
• Opportunities for professional development and career advancement.
• Dynamic and collaborative work environment with a diverse team of talented professionals.