JOB DETAILS:
Equity Bank is one of the region’s leading banks whose purpose is to transform the lives, give dignity and expand opportunities for wealth creation for the people of Africa socially and economically by offering integrated financial services that socially and economically empower consumers, businesses and communities. With a strong footprint in Uganda, Kenya, Tanzania, Rwanda, Southern Sudan and DR Congo, Equity Bank is now home to more than 15 million customers, the largest customer base in
Currently the Bank is seeking additional talent to serve its customers: -
Network Administrator
Reports to: Manager ICT Infrastructure Support

Job Purpose
The Role holder is responsible for providing network administration and technical support of network and hardware equipment. They will be responsible for ensuring that all networks and hardware is correctly installed, configured, maintained and is available and secure.

Key Responsibilities
• Administration, installation and support of all Wide Area Networks, Local Area Networks and Telecoms equipment that exist within Equity Bank (both branch and Head Office) including user administration, security, reliability and availability.
• Participation as a key player in the setup of new branches by installing, configuring and supporting all newly installed network equipment.

• General technical support to all computer users, both emergency and routine.

• Troubleshooting of all network issues to identify and resolve issues affecting users.
• Support of internet connectivity to branches.
• Ensuring that all IT users adhere to the Equity Bank IT policies.
• Liaising with the IT Manager regarding any technical issues that affect operations at the branch and providing recommendations on how they should best be handled.

• Assist with documentation for the IT department such as contributions to the IT manual, Technical Support documentation and other related IT documents.

• Training of users where user knowledge / skills are deficient

• Providing IT training to branch ICT contacts as required on basic network configurations, and VOIP telephony issues.

Desired Knowledge, Skills & Abilities:
• A good degree in an Information Technology related discipline.
• Networking certification required (CCNA, CCNP, CCIE, hardware and Microsoft certifications) desirable.
• Some telecoms knowledge, PABX programming
• At least 3 years’ experience with specialization in network administration.
• Good knowledge of operating systems (Windows XP, 2K3, Vista Linux), email applications, anti-virus software, MS Office and other standard software.

• Good analytical and problem-solving skills, ability to organize, prioritize and show initiative, good interpersonal and communication skills, team player and willingness to travel to branches.