About the job

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.

Are you in?

Our Exciting Opportunity

The role will be working closely with customer Group and OPCO technology teams as well as Mobile Financial Services Unit. Internally it will be required to work closely with program partners as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders. You will be reporting to Head of Mobile Money Operations as part of BSS Mobile Financial Services subdomain.

You will

• Lead the team of Managed Services support engineers
• Regular reporting of KPIs
• Continuous focus on operational excellence
• Perform Support function to resolve customer requests and trouble tickets.
• Support Business Analyst and Solution Architect for new requirements and design changes and report progress of assigned activities to the respective CPM.
• Understand technical requirements as specified in the Solution document.
• Perform ECW Integration and configuration changes activities within approved change window.
• Prepare test cases in consultation with Solution Architect/BA & Conduct Integration tests with 3 PPs.
• Daily single Customer Complaints handling and Customer Care issues.
• CAB participation & Change Coordination between MTN/3PP & GNOC.
• UAT/SIT result sign off.
• End to end issue handling and coordination with GSC.
• Internal & external Audit handling.

To be successful in the role you must have

• Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 4+ Years.
• Experience in Managed Services in Operational assurance or SME areas. 6+ Years.
• Proven achievement in BSS.
• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System.
• BSS Experience 2 to 3 years.
• Excellent leadership skills with focus on team performance.
• Result oriented with customer first attitude.
• Can handle stressful and ambiguous situations.
• Excellent communication skills in written and spoken English and French.
• Self-motivated with strong drive and initiative, collaborative, relating and networking.
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment.
• University degree in Technology, preferably MSC.

What happens next once you apply?

Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information