Mental Health & Psycho-social Support Helpline (home-based) Consultant

at War Child Holland (WCH)
Location Kampala, Uganda
Date Posted June 5, 2020
Category Consultancy
Management
NGO
Job Type Contract
Currency UGX

Description

Contract Duration: 2 Month (maximum 20 days of work)

"The consultant will support WCH's Uganda Office in formalizing the policies and procedures for an emergency community MHPSS Helpline primarily targeted towards refugee communities affected by the COVID-19 pandemic in Uganda. The Helpline, initiated rapidly to provide a timely emergency response, has existing procedures which now require elaboration and documentation. The consultant will be required to support formalization and strengthening of clinical and management processes within the HelpLine, as well as document the steps taken such that the process can be replicated in other contexts if needed. The consultant will work with the Program Manager, War Child Uganda, PSS advisor, Uganda, MHPSS helpline coordinator, as well as a dedicated M&E Officer, the PlayMatters program manager, and staff of partner organisations supporting HelpLine implementation. Deliverables include:

 

- Thorough documentation of the Helpline development process

- Finalized governance framework (including clinical governance), SOPs, codes of conduct, and related tools and instruments for operation of the HelpLine. The above will include clear, operationalized, and feasible standards, policies, and procedures for War Child and  Helpline partners on relevant aspects such as:

- quality and safeguarding/protection

- social workers supervision and wellbeing

- counsellor supervision and wellbeing

- training and competency requirements

- confidentiality

- standing protocols including health and safety

- risk management and duty of care

- child protection policies and procedures

- referal triggers and protocols

- record keeping and handover procedures.

- If needed, development of family/caregiver-oriented content for Helpline services"

 

 

“Commitment to the vision and goals of War Child Holland in Uganda, including adherence to the Child Safety Policy, is essential”

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