Reports to : Health club supervisor

Supervises : none

Job Purpose

To provide professional massage and body treatment services to hotel guests in a safe, comfortable, and hygienic manner. The role focuses on enhancing guest satisfaction and promoting wellness through high-quality therapeutic treatments, ensuring a relaxing and memorable experience.

Job Requirements

A. Qualifications

• Diploma or Certificate in Massage Therapy from a recognized institution.

• Certification or training in different massage techniques (e.g., Swedish, deep tissue, aromatherapy, reflexology).

• Additional training in spa, beauty, or wellness therapies is an added advantage.

• First Aid and CPR certification is an added advantage.

B. Work Experience

• Minimum of 2 years’ experience as a Massage Therapist, preferably in a hotel, spa, or wellness center.

• Proven experience as a Massage Therapist, preferably in a hotel, resort, or spa environment.

• Experience in handling international clients and diverse cultural backgrounds is desirable

• Ability to work flexible hours, including evenings, weekends, and holidays.

Key Duties and Responsibilities

• Provide a variety of massage treatments (e.g., Swedish, deep tissue, aromatherapy, reflexology, hot stone) based on guest needs and requests.

• Assess guest needs, medical history, and preferences to recommend appropriate treatments.

• Maintain cleanliness and hygiene of treatment rooms, equipment, and work areas in line with hotel and health standards.

• Ensure high standards of guest care, comfort, and confidentiality at all times.

• Promote spa and wellness services, including packages, promotions, and retail products.

• Record treatment details and maintain accurate client records for future reference.

• Monitor inventory of massage oils, lotions, and spa supplies, and notify management of replenishment needs.

• Uphold hotel service standards, ensuring professional appearance, grooming, and conduct.

• Follow safety, sanitation, and infection-control procedures.

• Assist in promoting wellness programs and engaging guests in hotel fitness/spa facilities.