Position Overview:

The Marketing Assistant will be responsible for creating social media content, posting across platforms, engaging with followers, replying to messages, and supporting our online reputation by reviewing and responding to Google Reviews.

This is an excellent opportunity for someone with excellent organisation and communication skills, and a passion for social media engagement and customer interaction.

Key Responsibilities:

Social Media Management

• Create engaging captions to accompany product photos
• Schedule and post content across social media platforms.
• Monitor accounts for comments, messages, and mentions
• Respond promptly and professionally to comments and messages as appropriate

Google Reviews Management

• Monitor and review customer feedback on Google Reviews.
• Respond to reviews professionally, escalating issues when needed.
• Identify feedback trends to help improve customer satisfaction.
• Store Communication via StorIQ (internal comms platform)
• Post store tasks, requests, and updates on StorIQ to keep teams informed.
• Ensure accuracy and clarity in posted tasks for smooth execution.

Marketing Support

• Provide administrative support for marketing initiatives and projects.
• Create new Facebook pages and Google Pages for new stores as directed
• Liaise with buying and Operations teams weekly
• Assist in creating marketing visuals and content for campaigns. (nice to have capability)

Requirements

Experience:

• Experience in social media administration, content creation, or marketing support roles.
• Experience in Canva for creating social media and marketing visuals is preferred.
• Experience with Google Reviews or other reputation management platforms is a plus.

Skills:

• Strong written and verbal communication in English.
• Creative eye for design and branding consistency.
• Basic knowledge of social media platforms such as Facebook, Instagram, and LinkedIn.
• Customer service mindset with professionalism in interactions.
• Organized, detail-oriented, and able to manage multiple tasks.

Technical Skills:

• Proficiency in Google Workspace or MS Office.
• Familiarity with social media scheduling tools such as hootsuite is a plus.

Key Attributes:

• Proactive and responsive with a customer-first mindset.
• Creative thinker with strong visual communication skills.
• Willingness to learn and adapt to new tools and processes.
• Reliable, accountable, and deadline-oriented.

Benefits

Independent Contractor Perks:

• HMO coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.