JOB DETAILS:
Liberty General Insurance Limited:
We are a specialist general insurance company that provides group and personal risk insurance solutions for life-changing events. We make a difference in people’s lives by making their financial freedom possible.
We invite suitable candidates to apply for the following job opportunity:

Purpose
The Head of Operations will play a key role as a member of the Company’s executive team, responsible for operational efficiencies in order to ensure a competitive advantage for the Company. To provide decision support on operational matters to the Managing Director.
The role holder is also responsible for upholding best practices in underwriting and claims management and arrangement of optimal reinsurance programs for the business.

Primary Responsibilities
• Develop the company’s Operations Strategy.
• Review the Company’s Operations strategy and ensure its effectiveness.
• Oversee the Underwriting, Claims, General Administration, Product Administration, Customer Service, and Premium Processing functions.
• Ensure that all funds received in the Company are applied to the appropriate accounts, accurately and in a timely manner. Further introduce electronic funds collection to leverage on mobile telephony.
• Put in place standards for the company and interdepartmental service level agreements that will improve the company’s service ratings.
• Enhance operational efficiency for the Company.
• Set and monitor Operational Budgets.
• Ensure that the underwriting policies and claims policies reflect the Company’s strategic risk management framework and are observed at all times.
• Ensure that service to customers and producers meets their expectations.

• Ensure that the Company’s procurement is cost-effective, efficient, and done professionally and in accordance with the Company policy.
• Support the company’s strategic plan by ensuring a reliable Customer Relationship Management system.
• Ensure appropriate staffing levels, effective performance management, and motivation of staff.

Required Qualifications
Academic and Professional Qualifications
• Bachelor’s degree in Commerce, Business, Law, or related discipline from a reputable university.
• A master’s degree will be an added advantage.
• Professional qualification(s) in insurance, e.g., ACII, FCII, or equivalent.
Experience
• Ten (10) years’ post-qualification experience with at least five (5) years in General Insurance underwriting and/or claims management.
• In addition, the candidate should have exposure to reinsurance treaty arrangements and related fields.

Skills and Attributes
• Strategic leadership and analytical thinking skills.
• Strong leadership, supervision, and training skills.
• Excellent communication and interpersonal skills.
• Strong people-management skills.
• Excellent problem-solving and decision-making skills.
• Knowledgeable with industry’s rules and regulations.
• Results-driven and customer-focused.
• Good negotiation skills.

• Strong preference will be given to candidates with the requisite qualifications, skills, and experience. If your career aspirations match this exciting opportunity, please submit your detailed curriculum vitae and cover letter to reach us through email address:. The job title should be clearly indicated as the email reference.

• Only shortlisted candidates will be contacted.