Reporting to the Head of Central Operations, the role holder will manage the Lending Operations unit in maintenance of accurate loan data in the systems for all approved credit facilities in line with sanctioned terms and conditions.

Key Accountabilities:
• Supervise all aspects of loan operations to include write-offs, replacements, data capture, limit adjustments and reversals.
• Follow through on the charging of insurance cover on all insurable credit and premiums including leased invoices.
• Regular proactive review of all the reconcilable accounts to ensure reconciliations are up to date and follow up/ investigate items outstanding.
• Responsible for delivering excellent data integrity while maintaining service level and accuracy agreements and regulatory compliance, by conducting pre and post disbursement checks to attain desired account behaviour.
• Develop, implement, and enforce policies, processes, and procedures to facilitate timely and accurate capturing, amendment and verification of credit and transaction related data.
• Manage, mentor, and conduct training to motivate and develop staff as well as fostering a team approach by actively building strong working relationships within the unit as well as identification of training needs.
• Conduct various self-assessments and self-audits to ensure department procedures are achieving accurate and desired results.
• Identify process gaps in the Credit Operations process and implement system enhancements for the gaps.
• Investigate and clear credit in a timely manner, provide updates, and escalations of queries internally and externally, keeping stakeholders informed of any issues or difficulties. Champion projects to improve processes and liaising with other business units to develop mechanisms to improve.
• Introduce and maintain service standards that are measurable.
• Champion adherence to policies, processes, procedures as per documented operating standards including compliance with Credit policies, AML/ CFT and good KYC guidelines to mitigate frauds and operational losses.
• Review service reports for the Lending Operations unit to detect service failures and enhance and enforce corrective measures.
• Effectively manage service providers to ensure that they deliver as per their contracts and their timelines and validation of invoices.
• Prepare and submit reports to the Head of Central Operations on operational issues, opportunities and development plans and achievements within agreed timescales.

Qualifications, Experience and Competencies Required:
• A University Degree.
• Training in various areas of Credit Policy, IFRS, FIA CRB, AML, and KYC.
• A minimum of five (5) years’ experience in lending operations and administration.
• In depth understanding of the features and operations of all bank’s Lending products.
• Experience in credit operations process reviews and implementation.
• Thorough understanding of Bank procedures, policies, and regulatory AML/KYC requirements.
• Strong analytical abilities to resolve complex external customer complaints.
• Ability to complete work assignments independently, set objectives to reach desired results, and assist in creating new policies and procedures to ensure continued department compliance is required.
• Ability to supervise, train staff, including organizing, prioritizing, and scheduling work assignments and interact with all levels of staff.
• The ability to communicate information and ideas in a clear and concise manner appropriate for the audience to explain, persuade, convince, and influence others to achieve the desired outcomes.
• The ability to identify and engage with all the key stake holders in the organization.
• Ability to determine appropriate measures in order to achieve set goals and objectives, prioritization and coordination of measures, and control of activities to ensure desired outcomes.
• General awareness of risk management practices.
• Demonstrate a high degree of accuracy, attention to detail, quality, and deadlines.
• High level of integrity and ethical standards.
• Excellent interpersonal skills.
• Decision Making abilities.
• Good communication skills.
• Exceptionally organised.
• Adopting Practical Approaches.

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level),  to the email address indicated below; Vacanciesbank@dfcugroup.com