Manager – IT Infrastructure Operations and IT Service Management

at MTN-Uganda
Location Kampala, Uganda
Date Posted February 5, 2026
Category IT / Information Technology
Management
Telecom
Job Type Full-time
Currency UGX

Description

Job Description

Main Purpose:

Ensure IT Operational stability, compliancy, secure and processes alignment

 

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Manager - Information Technology Operations and Service

Reports to: Senior Manager IT Infrastructure and Operations

No. of Vacancies: 1

Main Job Functions:

  • Operations stability
  • People and Vendor management
  • Alignment of all blue prints
  • Security and compliance
  • Design and deployment of Operational tools
  • Financial management ie capex and Opex

 

Education

  • Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field

Work Experience 

  • Minimum of 5 years’ experience in IT Operations
  • -Basic knowledge in Operating systems, IP and service management.
  • -Active Directory (Security best practice, design, group policies)
  • -Experience in multi-vendor environments ie out sourcing
  • - Experience working in a large/ Fast moving environments
  • Experience in CAPEX/ Opex end to end management
  • Knowledge in ITIL Processes

Skills / physical competencies:

  • Results Achiever
    • Drives team objectives and contributes to sustainability of results
    • Operationally Astute
    •  Clarifies priorities, plans, organizes and co-ordinates the work of others

ABOUT US

We at MTN Uganda are a purpose and value-led organization!

At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Female Applicants are strongly encouraged to Apply!

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.

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