JOB DETAILS:
The Manager ICT & E Business Services will report to the Manager ICT Operations.

Main Purpose of the job
He /She will be responsible for designing and developing electronic channels solutions and system reports, implement and provide system technical support to end users of the Systems. The role is also responsible for conducting the Installation and Administration of Electronic Channels System in line with Bank Policies, IT Strategies and user/management requirements.

Specific responsibilities include: 
• Analyse and build new practices that differentiate, complement and augment the Bank’s existing offerings in shared Infrastructure and systems
• Carry out functions of the department including administrative, budgeting, budget control and writing periodic reports in line with policy guidelines and regulations.

• Carry out staff performance appraisal in accordance with ICT strategy and Human Resource policy.
• Co-ordinate Implementation of system upgrades, review and update software user guide and technical manuals with the changes or updates in the programs or systems in line with departmental policies and Service Level Agreement (SLA)
• Design, develop and review system report templates in line with the Department and Bank Policies and business needs
• Plan, document, co-ordinate implementations of Multi Channels systems in line with Bank policies, Business needs, project methodologies
• Plan, review and organize for the Disaster recovery testing of all MIS systems in line with the Business Technology and Bank’s requirements/policies.
• Provide technical guidance to staff and review compliance with departmental procedures in line with the Bank’s ICT policy and departmental operating instructions.
• Supervise Database administration in line with installation guidelines and performance monitoring
• Supervise Installation, Administration, Monitoring and Performance Tuning of System Databases.

Minimum academic qualifications, Experience & competences
• Bachelor’s Degree in Computer Science, Information Technology, or any related field.
• 6 years’ experience in IT Operations
• Demonstrate ability to link and apply complex technologies to business strategies and high proficiency in information and Communication Technology.
• Strong understanding of banking operations, Fintech and product development trends.
• Strong skills in Agile Project Management and project execution is an added advantage
• Familiarity with financial services industry in Uganda.

• Strong understanding and experience in digital banking services.
• ICT Security Knowledge will be of added advantage.