JOB DETAILS:

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

We are looking for an experienced Logistics Operations Supervisor - Inland Container Depot (ICD) to lead, manage, and optimize ICD operations by ensuring operational excellence, efficient use of facilities, compliance with regulatory requirements, and delivery of safe, cost-effective, and high-quality logistics services that drive profitability and customer satisfaction.

WHAT ARE YOU GOING TO DO?

Strategic leadership & Operational Management

• Lead end-to-end ICD operations, including container handling, verification, yard management, gate operations, documentation flow, and dispatch.
• Ensure smooth coordination of inbound and outbound cargo movements.
• Optimize yard planning, container stacking, space utilization, equipment deployment, and turnaround times.
• Maintain high operational productivity while meeting service level agreements and customer expectations.
• Implement and Continuously assess and improve standard operating procedures to improve efficiency, accuracy, and safety.
• Ensure optimal utilization of facilities, equipment, and human resources while minimizing costs, including fuel and equipment usage.
• Lead, supervise, and develop ICD staff, including performance management and coaching.
• Allocate responsibilities, manage workloads, and ensure accountability across teams.
• Align and ensure clearance with UNBS, URA, CROP and other MDA/stakeholders for timely clearance of cargo.

Commercial and Customer Service Support

• Support business growth by aligning ICD capabilities with customer requirements and CEVA’s service offerings.
• Work closely with commercial, key account, and customer service teams to deliver reliable and competitive logistics solutions.
• Manage customer performance metrics, service issues, and escalation resolution.
• Identify opportunities for value-added services, throughput growth, and improved asset utilization.

Stakeholder & Relationship Management

• Collaborate and build strong relationships with internal functions (e.g., customs declaration, Customer Service, Operations, security, safety) to ensure seamless service delivery.
• Act as the operational contact for external stakeholders including URA, UNBS and other external partners.
• Represent the ICD in management reviews, audits, and customer/regulator meetings.

Compliance, Safety & Security

• Ensure full compliance with customs regulations, yard requirements, local laws, and CEVA policies.
• Maintain high standards of safety, security, and cargo handling within all ICD facilities.
• Promote a strong safety culture and ensure regular audits, training, incident reporting, and corrective actions.
• Supervise and enforce effective gate control and cargo verification processes.
• Maintain compliance with contractual, regulatory, and internal control requirements.

Financial & Performance Management

• Collaborate depot P&L performance, budgeting, forecasting, cost control, and productivity improvement.
• Monitor KPIs such as dwell time, truck turnaround, rail turnaround, yard utilization, handling productivity, damage rates, and on-time dispatch.
• Drive cost optimization in labor, equipment, maintenance, utilities, and subcontracted services.

Reporting and Monitoring

• Ensure timely and accurate cargo tracking reporting systems with 100% data quality for all ICD Teams.
• Prepare operational performance and financial reports for senior leadership within the desired timelines and possible actions.
• Timely communication updates on operational progress to the internal teams.
• Update the cargo tracking system with new information as it becomes available.
• Inform the respective stakeholders of any changes in rules and or regulations.

Additional Responsibilities

• Perform any other related duties as assigned by immediate supervisors.

Experience needed

• Bachelors Degree in Transport and Logistics Management, Supply Chain Management, Business Administration or any other related course.
• A minimum of Five (5) years working experience in handling ICD operations in a Logistics Industry.
• Postgraduate qualification in Transport, Logistics, or Supply Chain Management or related course is desirable.
• Strong operational leadership and decision-making ability.
• Deep understanding of ICD, container handling, transport, and customs processes.
• Stakeholder and regulatory relationship management.
• Strong communication and negotiation skills. Ability to work in a fast-paced, high-volume environment.
• Strong communication and negotiation skills.
• High integrity, self-driven and able to set own work schedule with rigorous deadlines.
• Demonstrable aptitude for teamwork.
• High level of interpersonal skills.
• Resilient and adaptable in a fast-paced environment.
• High attention to detail and problem-solving capabilities.
• Ability to work under pressure and manage multiple priorities.