Job Title:   Learning Experience Design Specialist

Organisation: Educate!

Duty Station:  Kampala, Uganda

About the Company:

Educate! prepares youth in Africa with the skills to succeed in today’s economy. We tackle youth unemployment by partnering with schools and governments to reform what schools teach and how they teach it, so that students in Africa have the skills to attain further education, overcome gender inequities, start businesses, get jobs and drive development in their communities. Our model is delivered through practically-trained teachers and youth mentors. Educate!’s goal is to make this practical, skills-based model part of national education systems.

Job Summary:   Do you have a passion for improving youths’ livelihoods? Are you excited by the power of human-centered design to transform lives? Educate!, a fast-growing and award-winning social enterprise, is seeking a Learning Experience Design Specialist to join our dynamic Out-of-School Youth (OoSY) product team in Uganda. The OoSY Solution Line champions Educate!’s mission to create alternative education pathways for out-of-school youth, particularly young women in rural areas. We empower them with the skills and knowledge needed for quality self-employment in the informal economy. In this role, you will play a critical role in ensuring the learning experience offered in our OoSY products (Educate! Business Academy, Skill Up & Original SEED) is truly transformative and can effectively scale to impact thousands of youth each year.

Key Duties and Responsibilities:

Identify and research problems affecting the LX of OoSY – 20 %

• Review performance metrics and evaluation data to spot blockers to impact
• Offer technical advice on product and LX strategy development
• Design and conduct user-research to get a deeper understanding of the pains, jobs to be done, skills requirements
• Shadow and observe implementation of the LX to generate new insights

Ideate and test LX solutions to improve OoSY product – 20%

• Conduct benchmarking research using secondary resources to identify best practices
• Design and support the implementation of rapid experiments
• Support development of user journey maps for the OoSY products
• Create LX strategy based on product strategy and insights from different data points

Develop curricula, training and assessment materials that support high quality delivery of the LX – 40%

• Create work plans to effectively execute all tasks
• Design high quality skills sessions and teaching and learning support materials that are appropriate for the OoSY target group and scale
• Conceptualize real world practical application activities for OoSY
• Develop mechanisms for youth to receive individualized feedback and support
• Incorporate feedback from peers, frontline teams, end-users and supervisors to continuously improve LX materials.
• Develop motivation/incentive strategies to drive learning and adaptation of new behaviors.

Prepare and develop training materials for trainers of trainers to ensure program implementation teams can effectively implement the LX – 20%

• Design and deliver high quality training of trainers of trainers to ensure the designers’ intent is clearly articulated for the implementing team.
• Collaborate with the program implementation team consistently to identify opportunities to ease LX delivery for frontline teams.

• You have a Bachelor’s degree in Education, Entrepreneurship, Business Administration, Social Science, Adult Education, or a related field. With at least five years of professional experience in learning experience design, instructional design, human-centered design, or training design, you’ve likely worked in design-centric organizations, including social enterprises or start-ups.
• You also have experience conducting qualitative and quantitative research within human-centered design processes, and you possess excellent written and verbal communication skills, as well as a high level of computer literacy in tools like Google Docs and spreadsheets.

Are you our ideal candidate?

• You believe in the power of design to solve big, hairy social and economic problems.
• You have experience designing transformative, unique learning experiences that youth or adults love.
• You are comfortable conducting design research to get a better understanding of end-user needs.
• You have an eye for detail and a high quality standard when it comes to the development of teaching and learning materials.
• You know what it takes to enable learning and behavioral change for out of school youth.
• You are a strong communicator and adept at presenting complex information to diverse audiences.
• You fit our Five Cultural Tenets (see What is Educate! About? below); Learn more by looking at Educate!’s culture deck here