Reports : General Manager

supervises : Laundry attendants

Job Purpose

To overseeing daily laundry operations in the hotel to ensure efficient, high-quality, and timely cleaning, finishing, and distribution of linens, uniforms, and guest laundry.

A. Qualifications

• Diploma or certificate in Hospitality Management, Housekeeping, or related field (preferred).

• Training in laundry operations, textile care, or cleaning chemicals is an added advantage.

B. Experience

• Minimum of 3 years’ experience in hotel laundry operations.

• At least 2 years in a supervisory or team leader role.

• Proven experience handling commercial laundry equipment and stain-removal techniques.

Key Duties & Responsibilities

• Supervise and coordinate all laundry activities, including washing, drying, ironing, folding, and distribution.

• Ensure timely availability of clean linens, towels, uniforms, and guest laundry services.

• Monitor proper use of laundry equipment and chemicals in line with safety standards.

• Train, coach, and motivate the team to maintain high service standards.

• Monitor staff performance and address discipline or performance issues.

• Inspect finished laundry items for cleanliness, damage, and proper finishing.

• Ensure adherence to hotel quality standards in all laundry operations.

• Handle guest complaints regarding laundry services promptly and professionally.

• Maintain records of laundry chemicals, linen, and uniform inventories.

• Control wastage, reduce damage, and ensure cost-effective operations.

• Ensure staff comply with hygiene, safety, and sanitation procedures.

• Report equipment malfunctions and arrange for repairs or servicing.

• Enforce use of protective gear and safe handling of chemicals.

• Coordinate with housekeeping, front office, and other departments for smooth linen flow.

• Support special requests (e.g., banquets, VIP laundry) in a timely manner.