KEY RESPONSIBILITIES

PROFESSIONAL

• To perform tests according to the standard operating procedures as per tests
• To perform all Lab tests as required by the doctor/clinician
• Always keep patient’s results as confidential
• To recommend any other tests if you think they will improve on the patients’ management
• Interact with doctors/clinician in case of a significant finding in the patient’s results
• Recording all results in the Lab record books
• Performing phlebotomies
• Explain to OPD clients the Lab results or referring them where you can’t give an appropriate explanation
• Ensure proper storage of reagents, samples and equipment
• Preparing reagents for daily use
• Ensure that patients’ rights and safety are not violated
• Ensure proper interpretation of tests results to patients
• Ensure proper transportation of samples to other Labs (in case of outside/out of premises Lab tests)
• Ensure personal protective ware while in the laboratory. (Closed shoes, gloves, lab coats etc.)
• Always attend CMEs and Laboratory department meetings

CUSTOMER CARE

• Ensure good reception of all clients.
• Always greet the patient.
• Direct clients where need arises.
• Ensuring good staff client’s relationship
• Give relevant explanations to client about their test samples and results
• Timely delivery of results to clinicians and doctors
• To handle client’ complaints diligently
• Always follow up on patient’s results and call them to pick their results

PREMISES, EQUIPMENTS AND SUPPLIES

• To ensure proper arrangement of the lab
• To ensure proper disposal of waste
• To ensure that lab reagents and equipment are in good working condition and are not expired
• Ensure that machines are switched off after work
• To ensure that the lab is adequately supplied with reagents and any other equipment at all times
• To update yourself on the available and unavailable tests
• To ensure that the lab is clean and organized, including the bench, the floors and other drawers
• To ensure stock takings and avoid stock outs
• To ensure proper storage of reagents, samples and equipment
• To fill daily maintenance logs

QUALITY CONTROL

• To regularly asses the quality of results produced by our lab
• To regularly assess the functionality of the lab equipment and assesses the quality of recycled containers and instruments
• To filter and prepare reagents
• To update each other on the proper lab test procedures and any reporting methods
• To compare lab results with doctors’ clinical notes to ensure that they tally

COMMUNICATION AND TECHNOLOGY

• To report to the Manager/ Head of Laboratory any lab queries
• To report to the Manager/ Head of Laboratory in case of failure/absence from duty
• To report any challenges faced in the Laboratory department
• To identify and inform management of any other laboratory needs/requirements
• To give the Manager/Head of Laboratory prior notice of any reagents short supply

FINANCE

• To ensure that all tests are properly and correctly billed
• To ensure that our patients’ laboratory tests have been paid for before they are done
• Return receipts to the cashiers in case of any petty cash given for proper accountability

PERSONAL DEVELOPMENT

• To assess and identify own education and training needs and explore all opportunities for marinating and updating own professional knowledge and skills

OTHERS

• Performing any other duties that may be assigned to you by your supervisor.

EDUCATION, EXPERIENCE AND COMPETENCIES

• Diploma or Bachelor’s Degree in Medical Laboratory Science from a recognized institution.
• Minimum of 2 years work experience in a busy laboratory
• Must be registered with Allied Health Professional Council.
• Must have a valid Annual Practicing License.
• Excellent verbal and written communication skills and problem-solving skills
• Knowledge of the principles, methods, materials, equipment and techniques of medical laboratory technology.
• Have good medical knowledge
• Able to use specialized medical equipment
• Organization of lab workflows interpretation and reporting of lab observations.
• Basic computer knowledge and skills in Microsoft Office.
• Excellent organizational skills required with strong team orientation
• Ability to perform well under pressure
• Excellent interpersonal skills using the team work concept
• Careful and analytical approach to work
• Attention to detail
• Empathetic, supportive and professional approach to patients
• Energetic, resilient and able to prioritize
• Ability to learn and work independently, with minimum handholding and supervision
• Professional, mature and confident