IT Technical Support Officer
| Location | Kampala, Uganda |
| Date Posted | January 7, 2021 |
| Category |
IT / Information Technology
Management NGO |
| Job Type |
Full-time
|
| Currency | UGX |
Description
Job Summary
IT technical support officer will be responsible for the smooth running of computer systems
and ensuring that users get maximum benefits from them; monitor and maintain the
computer systems and networks of the organization, installing and configuring computer
systems, website management, diagnosing hardware and software faults and solving technical
and applications challenges.
Responsibilities
• Install and configure computer hardware operating systems and applications
• Troubleshoot and undertake 1st level repair of hardware, operating systems and applications before escalation to either hardware/software vendors
• Administer, monitor, and maintain computer systems and networks to ensure network uptime and availability of services.
• Implement digital security controls and measures to ensure security attacks from both internal and external users are averted
• Liaise with service providers i.e., ISP, Telephony, printers to ensure maximum vendor support is offered.
• Troubleshoot, diagnose, and solve IT systems and network-related challenges.
• Provide capacity building sessions to the team to ensure basic IT knowledge is imparted to the users. This shall include providing technical support, training sessions, procedural documentation, and relevant reports shared regularly
• Set up new users' accounts and profiles and at all times ensure the confidentiality of user data.
• Test and evaluate new technologies to improve the organization’s ways of working.
• Enforce the use of cloud services for data storage to mitigate the risk of data loss due to computer/laptop loss or technological failures.
• To always keep an updated inventory of IT systems both hardware and software including expiry of licenses and subscription renewals
• Ensure the organization website is updated regularly with official updates from your line manager
Job Requirements
Required education: Bachelor's degree
Required relevant work experience: 3 years
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