IT Support Officer
Location | Kampala, Uganda |
Date Posted | July 11, 2025 |
Category | IT / Information Technology NGO |
Job Type | Contract |
Currency | UGX |
Description

JOB DETAILS:
Mkazipreneur is looking for an experienced IT Support officer to provide technical support while also managing the company’s website and e-commerce platform.
Key Responsibilities:
• Provide technical support for hardware, software, and network issues (desktops, laptops, printers, mobile devices).
• Install, configure, and maintain operating systems (Windows/macOS), Microsoft 365, and business applications.
• Assist with user account management (Active Directory, email setups, permissions).
• Maintain and update the company website (content, images, blog posts).
• Ensure website performance, security, and uptime (monitor backups, SSL certificates, plugins).
• Work with developers on technical improvements. • Administer and maintain the e-commerce platform.
• Manage product listings, pricing updates, inventory syncs, and payment gateway configurations.
• Troubleshoot checkout issues, shipping integrations, and third-party app conflicts.
• Monitor site performance, load speed, and security patches to prevent downtime.
Qualifications:
• Bachelor’s degree in IT, Web Development, or related field
• 2+ years in IT support 1+ year managing websites/e-commerce platforms.