Key Responsibilities:

• Provide technical support to end-users for hardware, software, network, and system issues (in- person, phone, or remote).
• Install, configure, and maintain computers, servers, operating systems, and business applications.
• Monitor and manage network infrastructure (LAN/WAN, firewalls, switches, Wi-Fi).
• Troubleshoot system and network problems, diagnosing and resolving faults.
• Maintain IT inventory, documentation, and asset management records.
• Implement and support cybersecurity best practices and tools.
• Manage backup and disaster recovery systems and protocols.
• Collaborate with vendors and service providers for hardware/software support.
• Participate in IT projects including upgrades, rollouts, and integrations.
• Stay current with emerging technologies and recommend improvements.

Required Qualifications:

• Associate or Bachelors degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in IT support or systems administration.
• Proficiency with Windows and macOS, Microsoft 365, and networking protocols.
• Familiarity with Active Directory, DNS, DHCP, VPNs, and basic scripting.
• Strong problem-solving and communication skills.
• Ability to manage multiple tasks and prioritize under pressure.