IT Officer – Business Systems

at Diamond Trust Bank
Location Kampala, Uganda
Date Posted May 26, 2023
Category Banking
IT / Information Technology
Job Type Full-time
Currency UGX


Job Purpose :
To configure, manage and provide support in all business systems including the core banking system and alternate channels.
To ensure business continuity/disaster recovery by conducting regular business systems backups and recovery tests.
To setup, maintain and monitor performance of all business databases.
To engage in all initiatives/projects undertaken by IT to support business processes.

Key Responsibilities :

• Ensure an up-to-date inventory of all business applications and databases
• Ensure that all business systems information is classified according to criticality and sensitivity and that all information security controls are implemented according to the ICT security policy.
• Ensure optimal performance of all business systems and databases.
• Provide support and training to users in the operations of the core banking system and all other applications.
• Monitor and configure alerts on all critical business applications.
• Coordinate in a timely manner with business systems developers/vendors and partners to ensure 24-hour and efficient uptime of all systems.
• Provide regular reports to ICT management regarding all systems exceptions.
• Regularly apply and manage patches to respective systems to ensure data integrity.
• Ensure change management procedures are followed in all operations on the systems including developing/acquisition, upgrade and disposal of business systems.
• Conduct regular backups and recovery tests.
• Management all users on all business systems, including creation and closure of the same.
• Prepare business reports to management and other departments plus external auditors.

Common ICT duties and responsibilities :
• Engages as a team member in the bank’s ICT projects.
• Enforces all necessary security procedures to ensure no unauthorized physical and logical accesses are gained into Databases.
• Attend project or departmental meetings to review projects or operations. This ensures teamwork enhancement and co-ordination of the projects as well as the operations.
• Learns overall ICT Business systems.
• Any other duties assigned from time to time.

Important relationships :
• Job is both internally and externally focussed, requiring that the individual be highly adaptable in terms of personal style and the development of business knowledge related to banking.
• The job requires relationships be built across the organisation.
• The jobholder will develop and nurture an external network of relationships
• Appropriate regional and cross country forums will require participation to ensure teambuilding and sharing of best practice across the organisation.

Knowledge :
Academic :

• Bachelor’s degree in Computer Science, Information Technology

Professional :

• At least 2 Years working experience in Systems Support
• Familiarity with service delivery culture and support function.
• Proficiency in database management specifically Oracle and SQL Server.
• Basic knowledge in project management.

Personal Competencies :
• A structured approach to dealing with complex and variable work environments in an independent manner.
• Ability to balance opposing business requirements.
• Ability to balance long term and short term requirements independently
• Strong evaluation, communication and reporting skills
• Able to provide advice and cause/effect evaluation to support business decision making
• Independent and logical thinker, yet an achiever and implementer
• Good at managing large volumes of information and can add value through management reporting
• Builds relationships and networks easily
• Has a strong service ethic

Applying Instructions

If you meet the minimum requirements indicated and can demonstrate the above competencies, you are requested to submit your application to

DTB is an equal opportunity employer and does not charge any fee for the recruitment process. Only successful candidates will be contacted.

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