• Excellent working knowledge of current IT technologies, applications and best practices.
• Good knowledge of English (German is an asset).
• Regularly take part in qualifying measures – corresponding measures are agreed upon with the superior.
• Politeness and helpfulness in dealing with clients.
• Planning and organisation skills.
• Proactive and responsive.

A. Key Responsibilities

• The job holder is responsible for assisting the IT Specialist in maintaining GIZ IT standards, policies and guidelines.
• The IT Officer within this context, s/he fulfils the following tasks;

B. Specific Tasks

Hardware

• Ensures that all hardware is up to date with GIZ standards, including laptops, servers, and desktop computers.
• Configure and deploy new workstations, laptops and peripheral equipment.
• Install, troubleshoot, repair, update and maintain workstations and laptops.
• Install, maintain and troubleshoot printers/copiers as well as manage toner requests.
• Setup and support audio / visual equipment for presentations and training on and off site.
• Assess and recommend on the disposal of non-functional IT equipment.
• Keeps the equipment inventory up to date

Software

• Installs, configures and maintains all standard GIZ software (e.g. Windows 10, Office 365 Pro Plus, SAP GUI, WinPACCS (customized GIZ ERP software).
• Understands Windows Server domains and the key concept of Active Directory.
• Proactively schedule software upgrades and patching.
• Install authorized software to desktops and laptops.
• Ensure that all software on GIZ IT equipment is licensed and the licenses recorded.

Security

• Ensures antivirus and spyware software is installed and up to date on all computers.
• Ensures that users are aware of the IT Security guidelines.
• Maintain and configure LAN and WLAN network security.

Network related tasks

• Monitor LAN, WLAN and internet to ensure network functionality and availability to all system users.
• Install, maintain and troubleshoot, and repair cabled, wireless and other network infrastructure.

General tasks

• Carries out and ensures general administration of the entire IT system.
• Safeguards the system against hackers.
• Resolves all computer and internet problems, prepares all the necessary information and provides phone support.
• Ensures an IT emergency service.
• Maintains a list of all hardware and software systems, and updates this to reflect changes.
• Documents the installation and settings on the equipment.
• Incorporates market developments on relevant IT issues on his / her own initiative.
• Perform regular system back-up and ensure integrity of back-up.

Other duties/additional tasks

• Performs other duties and tasks at the request of the superior.

• BSc in Computer Science or IT.
• Current IT industry certifications (e.g. MCSA, MCP, CCNA) are an asset.

• At least 3 years’ professional experience in a comparable position.