Program Background

The Agrifood System Transformation for Youth Employment (ASTYE) Uganda program

ASTYE is a 5-year transformative initiative designed to enable dignified and fulfilling work opportunities primarily for financially disadvantaged young women, refugees, and vulnerable groups by addressing structural barriers in Uganda's Agrifood system. Aligned with Uganda’s Vision 2040, the National Development Plan and Government of Uganda Agriculture Value Chain Development Strategy, the program will contribute to national efforts toward poverty alleviation, economic growth, as well food and nutrition security. Additionally, ASTYE is part of the Mastercard Foundation’s Young Africa Works strategy in Uganda, which aims to empower 4.3 million young Ugandans, particularly young women, by addressing structural barriers to employment and providing them with the skills and resources to succeed.

Specifically, GOAL will implement component one to reach 500,000 financially disadvantaged young people, with 456,000 transiting into work and 336,000 securing dignified and fulfilling work. As the program is young women-centric, 80% of the total outreach target will be young women within Uganda's agrifood ecosystem. Furthermore, 5% of the total youth in work target will be refugees, and another 5% will be people with disabilities.

General Description of the Role

The IT officer will be responsible for supporting networks, databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security and optimization.

The key responsibilities of the role will be:

Mobile/PC

• Primary contact for Mobile/Tablet issues – hardware and software.
• Coordination with field staff - Mobile/PC Usability, features, issues, feedback.
• Keep track of problems and repairs-log all tasks performed
• Windows and Android configuration – User, Admin, security
• Test and implement mobile/tablet/PC/Printer/Scanner set up, configuration, troubleshooting, and maintenance standards for use in the organization.
• Test and implement mobile/tablet management MDM for the organization.

Service

• Set up equipment for new users and employees.
• Provide helpdesk and technical support either by phone, remote access, or site visits
• Advanced Hardware and software troubleshooting skills a must have-Know his/her way around laptop hardware, software applications, operating systems.
• Hardware and software installations and upgrades.
• Performing regular preventive maintenance on the organization PCs.
• Facilitating the sharing of files & performing backups

• staff training in IT related matters in line with the GOAL Policy
• Keeping an up-to-date IT database
• Liaison with head Office on IT-related matters.
• Anti-Virus Systems are up to date
• Provide helpdesk and technical support either by phone, remote access, or site visits

Special Projects

• Object-Oriented programming preferable knowledge in Java, Python, or R
• Ticketing- log IT issues encountered and follow-up for ticket resolution and closure within stipulated timelines.
• User training on MS 365 Suite

Networks

• Network monitoring, troubleshooting, maintenance and provision of weekly network reports
• Participate in ITO documentation including network diagrams and network processes
• implement and oversee network devices configuration and periodic backup plan and restoration when needed.

Job Level Specifications

Essential Criteria

• Bachelor's Degree in Computer Science, Information Technology
• Industry certification in CCNA
• Minimum 3 years’ experience in an information technology role.
• Experience working with network and server management support.

Desirable Criteria

• Working knowledge of systems procurement and requisitions for low-cost items.
• Working knowledge with Remote desktop management, Familiarity with a range of computer languages and development paradigms.
• Basic knowledge of electronics (computer repairs)
• Basic understanding database setup skills using MSSQL, MySQL for roster system configuration desirable
• Previous experience in training

General Terms and Conditions

At GOAL, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just contact our Recruitment Team at recruitment@ug.goal.ie

GOAL Commitment to Diversity, Equity and Inclusion:
GOAL is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We foster an inclusive culture where all voices are heard and valued. We know that the more inclusive we are, the better our work will be.

All employees share in the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. GOAL does not discriminate against any employee on the basis of sex, race, colour, ethnic background, tribe, birth, creed or religion or social or economic standing, political opinion, disability.

Code of Conduct and Accountability within GOAL

GOAL is an equal opportunities employer and has values and behaviours framework which defines our code of conduct. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability.

• Comply with GOAL’s policies and procedures with respect to safeguarding, Code of Conduct, health and safety, data protection and confidentiality, do no harm principles and unacceptable behaviour protocols.
• Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
• Report any concerns about inappropriate behaviour of a GOAL staff or partner.

Safeguarding

Children and vulnerable adults a must be safeguarded to the maximum extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury, and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

GOAL 

Established in 1977, GOAL is an international humanitarian agency and works with the most vulnerable communities to help them respond to and overcome humanitarian crises, and to assist those facing poverty and exclusion achieve greater resilience and well-being. GOAL envisions a world beyond humanitarian crises where poverty no longer exists, where vulnerable communities exposed to shocks and stresses are resilient, where barriers to well-being are removed and where everyone has equal rights and opportunities.

General Description of the Country Programme 

First operational in Uganda in 1979, the current GOAL Uganda country programme focuses on Health, (including WASH, Health Accountability and Nutrition); and a market-based systems approach to improving agricultural livelihoods and WASH. GOAL Uganda mainstreams gender, child protection, social behavior changes and resilience strategies across all programming. GOAL uses a mixture of direct implementation and partnerships with national and international civil society organizations, local government, the private sector and communities to give effect to our mission.

GOAL Uganda has a skilled team of over 110 personnel and has a head office in Kampala and field offices in 7 locations across Northern, Southwestern and Eastern regions of Uganda.  GOAL Uganda’s donors include the Mastercard Foundation, charity: water, Irish Aid, The Kingdom of Netherland Embassy in Uganda (EKN) and other private donors.