JOB DETAILS:
Purpose
To configure, deploy, maintain and monitor network equipment such as routers, switches, firewalls, leased lines, VolP systems, VPNs and other infrastructural components to ensure optimal performance.

Job Responsibilities
• Configure, monitor, and maintain network devices such as routers, switches, firewalls, and VPNs to ensure optimal performance.
• Respond to network issues and outages promptly, with a focus on meeting SLA targets for response and resolution times.

• Ensure the bank’s networking components (e.g., switches, routers, firewalls) are operational and optimized for performance, security, and redundancy.
• Enforce network security protocols, including firewalls, intrusion detection systems, and VPNs, to safeguard sensitive data and prevent unauthorized access.

• Maintain accurate documentation of network topology, configurations, changes, procedures and policies to ensure effective management and compliance.

• Utilize network monitoring tools to analyze traffic patterns, identify bottlenecks, and recommend improvements to enhance network performance.

• Ensure BRAC Data Centre Network policies and procedures are adhered to.
• Evaluate technical requirements and proposals for supply, implementation and development of networks equipment and services.
• Ensure that project deliverables are met and executed according to projects scope by liaising effectively with project managers and other stakeholders.

• Manage and review network-related SLAs to ensure all network services are delivered within agreed-upon performance parameters, including uptime and response times.
• Perform root cause analysis on network incidents and take corrective actions to prevent recurrence, ensuring continuous improvement.

• Collaborate with internal teams (e.g., IT support, security) and other departments to support system integration and ensure cohesive service delivery and adherence to SLA commitments.
• Prepare weekly, monthly reports for senior Management highlighting network uptime, performance, service level breaches and outlining corrective actions.
• Perform routine preventive maintenance activities on data center and branch network
o equipment to proactively identify and resolve potential issues.

Qualifications & Skills
• Bachelors in ICT, Computer Science and any related ICT field
• At least 3 years’ experience in implementing and managing the network of a sizeable organization.
• Cisco Certified Network Professional Routing & Switching (CCNP R&S)
• Cisco Certified Network Associate (CCNA) Certification.
• Project management qualification and experience will be an added advantage.
• Strong competency to configure and manage network devices (routers, switches, firewalls) and
• services (LAN, WAN, VPN).
• Knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, etc.).
• Understand principles of network availability, performance metrics and capacity planning.
• Familiarity with cybersecurity practices and security measures.
• Strong project management, and risk management abilities.
• Knowledge of negotiating and managing third-party service providers / vendor SLAs
• Knowledge of IT Infrastructure Library (ITIL 4) processes and procedures.
• Ability to learn technical concepts quickly and explain complex technical information to non-technical
• stakeholders.
• Familiarity with Banking /ICT industry standards and regulations.
• Experience working with cross-functional teams and leading initiatives.
• Willingness to stay updated on emerging technologies, industry trends and best practices.
• Proficient in creating clear documentation and reports.
• High degree of problem-solving and analytical skills.
• Ability to work in a multidimensional/multicultural setting.
• Excellent communication and interpersonal skills.
• Decisive with strength of character.
• Ability to remain calm in the face of major pressure/incidents.
• Team player that exhibits critical thinking and confidence.

• Interested candidates should email their application letter, Curriculum Vitae, and copies of relevant academic documents, IN PDF FILE mentioning the job title as the subject matter . All applications should be addressed to the Head Human Resource BRAC Uganda Bank Ltd.
• Note: Only shortlisted candidates will be contacted.