Reports to: IT Officer

About US:

University Research Co., LLC (URC) is a global company dedicated to improving the quality of health care, social services, and health education worldwide. With a non-profit affiliate, the Center for Human Services (CHS), URC manages projects in over 45 countries, including the United States.

About USAID Project:

With the RHITES-N Acholi Project (Regional Health Integration to Enhance Services in Northern Uganda – Acholi), USAID will continue its support of the Government of Uganda’s (GOU) efforts to improve access to and use of health services in the country’s post-conflict northern region. RHITES-N Acholi Project activities will build on USAID investments and national advances to increase access to and use of high-quality integrated services that accelerate the ability and capacity to respond to the specific health needs of residents in the Acholi sub-region, leveraging the URC-ASSIST project successes.

Job Summary:  The IT Assistant will assist in performing a variety of moderately complex information technology support duties to ensure smooth delivery of the technology department, including monitoring, operating, and assisting others in the operation of computer hardware, software, and peripherals to achieve desired results. He or she will provide information to staff on established policies and procedures, or services provided.

Key Duties and Responsibilities:  

• Provide assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs
• Assist in set ups and configuring desktop computers, peripherals and accounts assigning security level in consultation with IT HQ Support Team
• Install software and repair hardware and peripherals as directed
• Assist in troubleshooting, diagnosing problems, implementing corrective action procedures within prescribed guidelines and/or escalating to other technical resources as appropriate
• Assist Administer user accounts as directed
• Assist designs and produce basic reports for the department
• Assist set up and submit production jobs and edits and debugs computer output with support from the HQ IT Team
• Assist in transferring computer files between platforms
• Provide basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems
• Assist provide support in maintaining IT records
• Contributes to unit goals by accomplishing related duties as required

Qualifications, Skills and Experience:

• The ideal candidate for the IT Assistant job must hold a BSc Information Technology / BSc Computer Engineering / BSc Telcom Engineering
• Computer Operations training, or experience in a multi-operation system or production control environment preferred.
• Two or more years of related experience with computers and providing customer service in a technology environment

Desired Experience 

• Knowledge in hardware maintenance and repairs.
• Experience working for an NGO is an advantage.

Please note: Only candidates who are eligible to work in Uganda for an indefinite period without a need for sponsorship will be considered for this position.