Job Summary

As an Internal Debt Collector, you’ll safeguard the company’s assets by engaging clients with overdue accounts, negotiating structured repayment plans, and ensuring timely recoveries. Your efforts will directly support financial health across our branches in Uganda.

Job Description

INTERNAL DEBT COLLECTOR – JOIN OUR ELITE RECOVERY TEAM!

Are you a persuasive, results-driven professional with a passion for financial accountability? SimplePay Capital Uganda is seeking proactive individuals to join our Debt Recovery Team. This critical role ensures the stability of our loan portfolio while helping clients meet their financial obligations ethically and professionally.

Why This Role Matters

As an Internal Debt Collector, you’ll safeguard the company’s assets by engaging clients with overdue accounts, negotiating structured repayment plans, and ensuring timely recoveries. Your efforts will directly support financial health across our branches in Uganda.

Key Responsibilities

• Proactively engage clients via calls, SMS, digital platforms, and field visits to recover overdue payments
• Negotiate flexible repayment plans in line with company policies and financial regulations
• Maintain meticulous records of all client interactions, agreements, and follow-ups
• Collaborate with Branch Managers, Legal, and Operations teams to escalate high-risk accounts
• Deliver daily weekly and monthly recovery reports highlighting performance and unresolved cases
• Uphold the highest ethical standards, ensuring compliance with data-protection laws

Who we’re looking For

• Strong communicator with persuasive and empathetic negotiation skills
• Resilient and tactful, able to remain composed during challenging discussions
• Target-driven, able to meet deadlines and excel under pressure
• Tech-savvy, proficient with Excel, CRM systems, and mobile communication tools
• Ethical and disciplined, with unwavering integrity

Preferred Qualifications

• Minimum 1 year of experience in debt collection, loan recovery, microfinance, or field sales
• Diploma or degree in Business, Finance, or a related field is advantageous
• Knowledge of local languages is a plus for regional assignments

Why Join SimplePay?

• Competitive salary with performance-based bonuses
• Transport and field allowances for seamless mobility
• On-the-job training and mentorship in advanced recovery strategies
• Clear internal growth pathways for high performers
• An impactful role in promoting financial responsibility

Locations: Multiple branches across Uganda

Work Schedule: Monday–Saturday with stable hours

Ready to drive recovery success and protect our clients’ and the company’s financial well-being? Apply now and become part of a team that values professionalism, results, and ethical engagement!

SimplePay Capital Uganda – Empowering Financial Responsibility.