JOB DETAILS:

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client in the telecom industry, we are looking for competent, skilled and experienced Installation Supervisors to work in Uganda.

Job Purpose:

Responsible for onboarding, training and performance management of minimum installers. Tracking job ticket status and material inventory for installations, repairs and maintenance.

DUTIES & RESPONSIBILITIES:  

• Coordinate with dispatch for daily appointments for the installers
• Coordinate the transportation of material and stage for installers to the customer's' premises.
• Ensure 100% successfully completed job tickets as scheduled by the installers
• Track job ticket status to close leads
• Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.
• Approve additional installation material beyond standard kit or collection of additional installation payment from customer.
• Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work.
• Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers.
• Reconcile inventory and accessories picked vs deployed by installers
• Daily tracking of team members attendance in gate meeting and prospects logged requirement.
• Daily tracking of lead closure and installation fulfillment
• Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place
• Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
• Provide Reports of Works done with the corresponding time sheet for daily submission.
• Sign off return/ refund on failed customer acceptance of installation
• Tracking job ticket status
• Supervise completion of tasks within the allotted time frame for the installers
• Responsible for onboarding and training the installers
• Conduct performance Management of the installers

Requirements

EXPERIENCE AND QUALIFICATIONS:

Mandatory Requirements:

• Networks, Technical or electrical or equivalent qualification (Diploma/Degree)
• Strong troubleshooting abilities.
• Splicing and racking abilities.
• Experience in Fiber Installations.

Added Advantages:

• Managing multiple requests and complexities
• Managing teams
• Onboarding of new clients utilizing
• Working in non-traditional spaces such as roofs or basements.
• Hands-on experience installing and adjusting the equipment involved is preferred
• Exposure to working in strenuous fields or environments