Job Purpose

• To monitor and manage the performance of the passive infra using best business processes and practices to deliver uptime to all clients on the network.
• To drive improvement in the quality of service and ensure the network performs optimally in terms of design, operation, and service delivery.
• To analyse key indicators of performance and provide management with reactive and proactive intelligence.
• To provide daily, weekly, monthly, quarterly, and yearly performance reports for management and collocating tenants capturing performance trends against the KPIs.
• To measure and manage the O&M, SMC contractors, and vendors on agreed deliverables.
• To ensure the correct management tools and operational processes and procedures are in place and optimized to enhance quality and performance.

Key Performance Areas

1. Performance Management

• Evaluate the performance of each Operator on the network based on SLA.
• Evaluate the performance of each O&M Contractor on the network based on SLA.
• Manage the company’s compliance with all Operator signed SLAs
• Manage the O&M contractors’ compliance with each SLA with Ubuntu.
• Ensure that all technical support systems are in place and functional in order to correctly monitor the performance of the site assets.
• Provide strategic information needed for short, medium- and long-term decision-making to Operators, Contractors, and the company.

1. Information Management

• Distribute High-level feedback to the company’s management regarding the Network (SLA breaches, non-compliance)
• Distribute High-level feedback to the company’s customers including (non-compliance, and network performance)
• Distribute High-level feedback to all Ubuntu Towers contractors for rapid intervention on (non-compliance, missed KPIs, and poor Network performances)
• Ensure all information required for Network reporting is gathered, accurate, analyzed, calculated, and reconciled.
• Prepare any daily, weekly, monthly, quarterly, governance, annual, or any required ad hoc reports.
• Gather monthly, quarterly, and annual raw data required for ISO-GHG and any other data/information required for ad hoc reports in approved formats.
• Gather and prepare monthly, quarterly, and annual required evidence (photos, videos, invoices, signoffs, etc) for all ISO data gathered.

1. ISO Certification

• Maintain ISO SLAs set for the Quality of the Network by preserving plant and Assets & Integrity (Generators).
• Maintain ISO SLAs set for the Quality of the Network (Aircons)
• Maintain ISO SLAs set for the Quality of the Network (Rectifiers)
• Ensure that the company reduces waste and hazard generation, where possible recycle
• Demonstrate reduction in carbon emission & minimize diesel usage
• Ensure smooth ISO annual audits based on gathered data and signoffs done by the TUV Nord auditors.

1. Business Processes and Energy Usage Tracking

• Ensure all Operations processes and procedures related to the business are effective and being followed.
• Identify high-energy sites and seek solutions and strategies for Opex reduction.
• Track generator, Battery, and grid usage to help in Opex reduction solutions or strategies.
• Identify and advise on possible areas of revenue pilferage.
• Ensure the NOC is up and running 24/7, executing correct processes for incidents, PM, CM, Site Access, Operator, and Contractor Day to day reconciliations efficiently.
• Identify new processes that can increase efficiency or edit existing ones to maximize efficiency.

1. ISO Compliance and Liaison

• Ensure that operations comply with all Health and Safety policies to support Ubuntu's HSE Policy.
• Identify HSE risks during site inspections and immediately advise or escalate.
• Tools and test equipment are safely kept when not in use.
• All damages, breakages, or non-functional equipment are safely kept away or repaired.
• Enforce proper or responsible use of equipment issued.
• Internal: Maintain a good liaison network with stakeholders (i.e. Chief Executive Officer, ii. Operations Director, iii. All relevant UTUL sections and departments)
• External: Maintain a good liaison network with stakeholders (i.e. Security Contractors, ii. Clients, iii. Regulatory Agencies, iv. Law Enforcement, Security Department

Important competencies required for the position:

Professional competencies

•  Can Do; Integrity; leadership; Innovation; Relationship

• Ability to guide others in solving complex switching problems
• Good analytical and problem-solving skills
• Assertive, Self-starter, Proactive, Innovative, Attention to detail
• Self-reliance in the management of assigned tasks
• Reliable and methodical with integrity.
• Team player, High level of responsibility
• Ability to learn quickly
• Ability to work under pressure
• Knowledge and application of technological advances

Technical competencies

• All aspects of Performance management
• Contractor and SLA management
• Project management
• Data analyses and concise accurate report writing.
• Network design and performance gap analysis.
• Equipment performance analysis, identify fundamental weaknesses, and make recommendations
• Computer literate and familiar with MS Office suite would be an advantage

Skills and Attributes

• EDUCATION: A BSC degree or HND in Electrical/ Telecom engineering/ Engineering/ Data Management
• EXPERIENCE: Minimum 3-5 years of Operational Management experience, management of O&M contractors
• KNOWLEDGE: Telecoms passive infrastructure, Telemetry systems, Performance Management, Project Management systems, ISO/ IFC, MS Projects, MS Office suite.
•  Leadership, performance driven, analytical, task orientated, accurate and attention to detail.