JOB DETAILS:
Job Purpose
To support installation and decommissioning of new enterprise clients country wide

Activities
Activities (Detailed KPIs)
Links Installation
• Make sure that the new link is assigned to field teams on time.
• Follow up with field teams for installation and make sure that the links are installed in agreed SLA

• Coordinate to issue new links from the warehouse. Ensure timely SORF is shared with warehouse for the release of the goods.
• Escalate any issue which can violate the SLA to concerned department e.g. Enterprise business, Transmission team, Team lead.

Configurations
• Make sure all the configurations matrix are generated on time and shared with concerned departments for implementation
• Ensure configurations are created in local servers and shared with all the concerned parties

• Follow up with transmission team for timely link configurations
• End to end testing of the link for the successful delivery

• Escalate any issue to management causing delays in configurations

NMS
• Ensure all the new links are visible in their respective NMS.
• Ensure all the routers are configured and visible in NMS

Database Management and Testing
• Maintain the link database for all the network elements
• Ensure all the physical link details are captured in the database e.g. APN ODU Microwave, fiber and the detail of the respective partners maintaining the links.

• Test new equipment and make sure it meets the expectations and share test results

Process Management
• Ensure adherence to the company processes
• Ensures compliance to partner contracts and escalates where improvements are required
• Ensures Occupational health and safety standards adherence at all core locations

Decision Level
• Prime: Final Decision Making authority, accountable to the Management
• Shared: Decisions reached jointly with peers on a collective basis

• Contributory: Makes a major contribution to a decision or policy judgment reached by others

Dimensions Impact of position
Impact on customers (Please select one of the options below):
Type of customers
• Mainly Internal
• Mainly External
• Internal & External

Person Specification
Education, Training, Skills & Experience Educational Level
Must have
• Bachelor of Engineering degree in the related fields
• Professional Certification will be an added advantage

Working Experience
Must have
• At least 2 years’ experience

Skills and Competencies critical to the role
• Exhibits good level of creativity and resourcefulness.
• Is able to guide and transfer knowledge
• Analytical and Presentation skills
• Negotiation skills
• Leadership Skills