Job Title:  Inbound Customer Support Representative (No Experience Jobs)

Organisation: Kweli.shop

Duty Station: Kampala, Uganda

About Organisation:

Kweli.shop is a trusted source of genuine appliances and solar equipment in Uganda and South Sudan. Since 2019, Kweli.shop has leveraged e-commerce technology and flexible payment options to empower individuals, families, and businesses across Uganda to access essential appliances and renewable energy products.

Job Summary:   Kweli.shop is looking for a dedicated Inbound Customer Service Representative to join our team full-time. This hybrid role involves addressing customer enquiries, resolving complaints, and providing accurate product and service information through various channels.

Key Duties and Responsibilities:

• Key responsibilities include assisting customers with orders and requests, managing escalations, documenting interactions, and ensuring resolutions while gathering feedback to enhance customer experience.
• You’ll also provide technical support, troubleshoot issues, and suggest process improvements, all while staying updated on our products and services.
• Additional tasks may be assigned to support the company’s dynamic needs.

Qualifications, Skills and Experience:

The applicant should have relevant qualifications

If you’re passionate about championing customer satisfaction and contributing to Kweli.shop’s success, we want to hear from you! Send your application to join@kweli.shop today.