JOB DETAILS:
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express  shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding,  Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for IMPORT/EXPORT OPERATIONS SPECIALIST in Uganda. Executes procedures in the administration of the Product Import/Export process from end to end. Having full ownership and visibility reside with the Import/Export Specialist (Operator)
Join us in connecting people and improving lives!

In this IMPORT/EXPORT OPERATIONS SPECIALIST position
Establish and maintain relationships with existing customers to maintain their business.

• Handle customer complaints and enquiries and share with supervisor for escalations.

• Update the clients in a timely manner as agreed upon during the onboarding.
• Provide high levels of customer service with a sense of urgency.
• Support Head of Products with the implementation of new/change of systems update/upgrades in CW1.
• Arrange for the movement of shipment from Pick up at customer to Delivery at the customers premises or with Shipping Lines for the for Export shipments

• Book with carrier/Update CW1 remarks with booking info.
• Support the GSC with allocated activities and ensure that the files are well managed.
• Support by sharing the documents with the CDZ team to enable them declare the files and process the shipment for customs clearance by preparing a customs entry.
• Support and Complete export documents.
• Quality check documentation before lodging with the shipping line.
• Ensure that you process the MBL/HBL in accordance with the stipulated procedures.
• Monitor and follow up until shipment is delivered.
• Send pre-alerts to all customers.
• Bill and close the shipment in CWI upon shipment readiness.
• Uploading of all shipping documents into the CW1 e-Doc system.
• Update all your milestones and ensure they are done as per the stipulated target. Head of Product Import/Export Ops Specialist
• Ensure all your sick files are resolved and flies closed.
• Follow up with customers for feedback and best practices.

Now, here’s what we need from you.
• Knowledge of the OFR/RFR product on Export and Import
• Good Negotiation and communication skills
• High result orientation
• Customs regulation knowledge
• Able to work timely with high accuracy
• MS Office Tools knowledge
• 3- 5 years related experience
• Must have a degree
• EAFFPC Certificate will be advantageous
• Preferred Cargo Wise experience

We offer:
• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development

• Competitive salary