JOB DETAILS:
Job Title: ICT Support Officer
Organization: VisionFund Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Head of IT
Job Summary: The ICT Support Officer will provide user support on company supported computer applications and platforms, troubleshoot problems and advise on appropriate action.

Key Duties and Responsibilities:
• Provide first-line support for desktops, laptops, printers, and other IT peripherals.
• Diagnose and resolve hardware and software issues in a timely manner.
• Install, configure, and update software applications used in the banking environment.
• Collaborate with other IT team members to implement system upgrades and improvements.
• Ensure the security and integrity of IT systems by implementing and enforcing best practices.
• Assist in the management of user accounts, permissions, and access rights.
• Respond to IT support tickets and service requests in a timely and customer- focused manner.
• Conduct end-user training sessions on IT-related topics.
• Document and maintain accurate records of IT issues and solutions.
• Stay informed about emerging technologies and industry best practices.

Qualifications, Skills & Experience:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent.
• Minimum of 2 years of experience in IT support in the banking sector.
• Experience with desktop support, hardware troubleshooting, and software Installations.
• Proficiency in troubleshooting hardware and software issues.
• Knowledge of operating systems (Windows, Linux) and network protocols.
• Familiarity with banking software and systems.
• Strong understanding of security protocols and data protection.
• Communication Skills:
• Excellent verbal and written communication skills.

Send your credentials in ONE PDF file to vfu_info@visionfund.org  with job title “ICT Support Officer” as subject, accompanied with copies of relevant academic documents.
Applications should be addressed to;
Human Resource & Administration Manager,
VisionFund Uganda,
Plot 256/257 Bombo Road, Makerere Kavule,
P.O. Box 24751 Kampala, Uganda.
NO HAND DELIVERED APPLICATIONS WILL BE ACCEPTED.
Note: Only Shortlisted candidates will be contacted.