Job Title:   ICT Program Director

Organisation: Ericsson

Duty Station:  Kampala, Uganda

About Organisation:

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

Job Summary: We are now looking for a well-rounded and experienced Customer Program Director to drive the delivery of 5G and 4G Core and Cloud solutions! You will be delivering the latest technology in a highly dynamic, fast-paced, competitive, and challenging multi-vendor environment.

Key Duties and Responsibilities:

• Drive sophisticated 5G and 4G Core and Cloud engagements from initial scoping through delivery for Ericsson’s Customers in the Information and Communications Technology (ICT) industry
• Lead and empower local and global teams to deliver on-time, enhance profitability, and improve continuously, through strong governance and project controls
• Identify all milestones, obstacles, recommend and implement workable solutions, identify and mitigate risk, raise and resolve issues
• Lead change management including the definition of impacts to scope, budget, timeline, and quality with stakeholder agreement
• Build strong internal and external relationships
• Harvest and optimize best practices, create and share knowledge assets to industrialize delivery processes
• Promote a “one team” atmosphere and coach project team members to support their professional growth

Qualifications, Skills and Experience:

• Bachelor’s degree in engineering, Computer Science, or related field.
• Minimum 10+ years of experience as Customer Project Manager, Solution Architect, or Program Manager, including Core and Cloud delivery
• Experience delivering physical, virtualized, and containerized Network Function projects
• Expertise in automating test and deployment processes
• Experience to Support sales teams to drive new business opportunities.
• Strong project control skills, with the ability to manage projects to meet targets and deadlines.
• Solid financial background and experience with business case development
• Highly developed risk-management skills
• Demonstrated accountability, customer-focused mindset, positive outlook, willingness to help others outside your assigned activities
• Strong relationship management experience with leadership, engineers, developers, support, and sales teams
• Innovative and creative problem-solving abilities.
• Certified Project Management Professional (PMP) or equivalent project management certification is preferred.
• Experience with solutions in the Packet Core and communication services platforms (e.g., Dual Mode Core, PCC/PCG, MME, EPG, SAPC, UDM, IMS VoLTE, IoT)
• Experience using automation and software management tools such as JIRA, Confluence or SharePoint.