Org. Setting and Reporting
The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions.
The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010, following the adoption of General Assembly resolution 64/269. The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location-dependent administrative functions to the Centre from its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support. In addition to these services, the Office of the Chief RSCE and support offices through the Deputy Chief RSCE provides overall guidance on the operations of the RSCE including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management.

This position is located in the International Benefits and Payroll Service Line (IBPSL) within the Benefits and Payroll Pillar. The Human Resources Officer at this level reports to the IBPSL Service Line Manager. .

Main Duties and Responsibilities
Within delegated authority, the Human Resources Officer will carry out the following duties:
•Provides guidance and direction to the Allowance & Payments or Benefits & Entitlements Service Delivery area consisting of 12 Service Lines.
•Provides advice and support to managers and staff on human resources related matters.
•Prepares special reports and participates and/ or leads special human resources projects.
•Keeps abreast of developments in various areas of human resources.

Administration of Benefits and Entitlements
•Provides advice on interpretation and application of policies, regulations and rules. Reviews and provides advice on exceptions to policies, regulations and rules.
•Administers and provides advice on salary and related benefits, travel and social security entitlements in full compliance with the staff rules and regulations.
•Determines and recommends benefits and entitlements for staff based on contractual status.
•Reviews policies and procedures and recommends changes as required.
•Reviews and recommends level of remuneration of consultants.
•Supervises and monitors the work of the Human Resources Assistants in carrying out all human resources administrative transactions, including preparation of personnel actions, maintenance of staffing tables and processing of contracts.
•Processes the entitlements, benefits and payroll for international civilian staff on behalf of the Client Missions and / or RSCE, as well as claims for official travel and expense reimbursements.
•Manages the Service Line as appropriate in the business processes related to payroll, leave entitlements, contract extensions, other entitlements, separations and final payments for international civilian staff.
•Monitors and evaluates the effectiveness of related guidelines, staff rules, HR rules and regulations, practices and procedures, and makes recommendations through the Service Line Manager where necessary.
•Ensures accurate processing of entitlements and benefits of international staff members in the RSCE, such as Personnel Administration of contracts, Personnel administration of movements, Time management and Separations.
•Provides advice to internal and external clients on benefits and entitlements, Staff rules and regulations and HR guidelines and promotes a collaborative and client-oriented approach.
•Determines, certifies and processes financial entitlements related to appointments, reassignments, ongoing entitlements and salaries.
•Ensures accurate and complete submission of claims and entitlements.
•Reviews and recommends revisions to HR policy guidelines relating to benefits and entitlements as deemed necessary.
•Performs HR administration of benefits and entitlements in Umoja in line with the delegation of authority.
•Measures performance against established Key Performance Indicators (KPIs).
•Processes contract extensions, leave, salary entitlements and allowances for international civilian staff.

Other duties
•Advises staff on responsibilities, code of conduct and procedures associated with entitlements.
•Provides general office support services; drafts and/ or processes a variety of correspondence and other communications.
•Sets up and maintains reference files/ records (electronic and paper).
•Undertakes research on a range of HR related issues and assists in the preparation of notes/ reports.
•Maintains automated database containing HR related statistics and prepares periodic reports.
•Assists in the preparation of necessary documentation for distribution to the Service Line and the Client Missions.
•Performs other duties as required.

Competencies
Professionalism – Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Client Orientation – Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

Planning & Organizing – Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments; adjusts priorities as required; Allocates appropriate amount of time and resources for completing work; Foresees risks and allows for contingencies when planning; Monitors and adjusts plans and actions as necessary; Uses time efficiently.

Education
Advanced University Degree (Master’s degree or equivalent) in business or public administration, finance, human resources management, social sciences, education or in a related field is required. A First-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience
• At least five (5) years of progressively responsible experience in human resources management, administration or related area at the national or international level is required. In case of Bachelor’s degree holders, seven (7) years of progressively responsible experience is required.
• At least two years of experience and practice of Enterprise Resource Planning (ERP) is required.
• Experience with human resources systems and management in an international setting is desirable.
• Experience working in a United Nations common system field operation (inclusive of peacekeeping, political missions and UN agencies, funds and programmes) – or similar international organization or non-governmental organization – in a conflict or post-conflict setting is desirable.
• Experience in a shared service Centre is desirable.

Languages
English and French are the working languages of the United Nations Secretariat. Fluency in English (both oral and written) is required; knowledge of the other is desirable.